Customer Ratings & Reviews

I've purchased many products from Best Buy with Geek Squad protection. It gives me peace of mind knowing that if I have a problem, The Geek Squad is ready and able to help me resolve it.

Decent computer but came with some serious issues. The cables to the network card were hitting the fan because they were never routed correctly when the computer was being built. I had to have Geek Squad take the video card out so they could route the wires correctly. I contacted CyberPowerPC to troubleshoot the issue and they told me to just tape the wires down. Then they sent me information on their warranty and this is what they said "If you are still having issues, we can bring the PC in to be serviced. The warranty covers the cost for parts, labour, and shipping from us to you. The warranty does not cover the cost of shipping from you to us. The current repair time is approximately 14-21 business days." I was not happy to hear that I would have to pay to ship a computer from me to CyberPowerPC even though it was their fault from the beginning. I am so glad Best Buy was there to save the day in only a few minutes.

It’s great to know I have coverage for my device, have yet to use but it’s reassuring to have Geek Squad available if I have any issues or concerns.

I have decided to give the overall experience of this purchase as it was by no means perfect. An overall solid purchase though. Its got the GPU, CPU, and decent enough RAM. There are more parts in the build that are closer to the lower end overall, but they are not the worst by any means. I'd say that if you are not informed of all things PC to look elsewhere as there are a few things such as settings that should be changed out of the box. Cooling is an issue as well so if you are not comfortable purchasing better parts to swap out such as the AIO, and additional cooling fans. If you're doing the basics like browsing, movies, schoolwork, music, etc. then you could consider it as I don't believe these would be demanding enough to give issues. It's decent overall and I am satisfied with my purchase.

Easy setup. Package professionally. Easy installation. Perfect upgrade

Agents wrote computer comparisons for me as a reference guide in making my final decision on a computer purchase

Just recently bought a computer from them and so far its amazing. Great value for the price. Thanks IBUYPOWER!

Not happy with customer services. I got my package on time but the way it was package was unsatisfactory. Computer should have been wrapped. Without being properly packaged I suspect that the pieces needed where lost. Delivered in the rain I worried the Computer would be damaged. I finally got it set up after going out to get a new keyboard and mouse because the one it came with was missing the connection piece. This is beyond annoying and tiggering. Do your job!!!

Had to use the service on computer and they were able to repair it. Saved me about $1000. Worth every penny for the peace of mind. With the cost of high end computers it's well worth it to get the extended warranty is with geek squad protection.

Perfect computer, I loved it. You want a computer this is the one!

I always get a Geek squad protection on my purchases. I have had to use them before on one of my purchases and did not have any problems with them accommodating me on the situation..

cooooooooooooooooooooooool! that's a great The shape is perfect, and the mouse is also perfect, the only flaw is that the keyboard buttons are too hard

Excellent plan coverage for keyboard to have in place

Exceptional service! The agent was so kind, helpful, and understanding of my frustrations with the issues I was experiencing.

Very quiet and looks good. Works as expected. I like the magnetic door and fan screen

Hope we don’t need them but it’s nice to know they are there ready to help.

This insurance saved me hundreds of dollars. My computer screen broke and was replaced quickly for a small deductible. A must have.

The team knows and cares for your IT needs, including drivers, patches, and OS configurations. They know how to troubleshoot and use their devices to help you. Five stars to them, as I work with elderly people who cannot handle the stress of setting up, configuring, and upgrading OS, storage, and recovery processes.

Geek Squad is the best ever. I have had them for every purchase that I make. They always come through and do right by me as a consumer. They provide world class customer service.

Haven’t had to use it but you never know when you would have to!