Customer Ratings & Reviews

Agents were great but if something goes wrong and you return the item after 15 days, even for a defect (my last pc processor went out just after 21 days) you lose that protection cost. So I had to get refunded, buy another protection for the new PC and no refund at all. Geek couldn't repair my 5 year old Alienware lap top is what started all of this. The people are absolutely awesome but are tied by bad policies. And every time I'm say I'm not coming back the Best Buy, it never happens, I love these guys. Used Best buy in Vegas, Pennsylvania, New Jersey and back here in California. And I will be back again.

Just having a protection service is always useful, so i think this is awesome.

Was easy to install. Specs are worth the price. So far no issues with the desktop.

Love Geek Squad! Eases my mind to know that we have this protection and they can help with anything that I need on all of our devices. I add this protection to everything we purchase from best Buy!

Great Service!!! I was able to get a new desktop after my first one got damaged.

This was a gift for my oldest grandson he got this for birthday and he loves it

Fantastic service I've had to use before and they did a great job at figuring out my problem

I hope I don’t need to use this but it’s always nice to have and puts my mind at ease

This is a great computer for gaming. It is very fast so you can enjoy any game.

Hopefully I don't need this service but bought it anyway.

Amazing compute for gaming, I can run fortnite at the highest settings with 180-240 FPS, I also tried MMORPG Black Desert and Guild Wars 2, highest settings getting the highest fps and no lag. I checked the temperature of the pc during these gaming sessions and max it ever hit was 63 degrees. This machine is a beast !! Keyboard is pretty good, mouse comes with a set of 3 DPI settings. Id recommend using the keyboard if you dont have one but invest in a Logic g502 mouse in the future.

Good value in case that you doubt anything about your computer.

"I have owned an i buy power pc build in 3 hours ago, it was the best thing i did this year, thanks"

The best warranty program for the price,you cannot get it anywhere else.

Thanks Best Buy for the opportunity to buy the black ink loved it

No way I'd purchase a big ticket item without Geek Squad protection. I made a big purchase for my grandson. I need peace of mind, knowing that if something happened, I can count on it being fixed, quickly and efficiently. My husband and I purchase it on most all items and have always been satisfied with the service. Peace of mind is everything!

Purchased this gaming desktop at a good price. PC design looks great.

Love geek squad because of what they offer also the computer is great

When purchasing big thing I always purchase a warranty good to had.

Fast and effective. My laptop broke. Got it back in a week. Works brand new.. (also way better than walmarts warranty system lol)