Customer Ratings & Reviews

Worth purchasing to protecting the product but little overcharges because the service is not really caring.

Good product for the price. My wife loves it. I haven't personally used it but she likes it.

Always get it, pays for itself given how much modern products break down.

Very good works as expected never had no issues with it

The vacuum is very good and work excellent the price was really nice

Extra warranty is a must have. It had saved me so many times and it's so easy to get a replacement.

Good to have in case you need it after you purchase a product.

greek squad service is very good but there is a long wait to reach the right person

No longer worth it. I used to love these plans. Sales reps say that if anything happens to the item, bring it back to the store and it will either be repaired, or I'll walk out of the store with a replacement. Not true anymore. I took my broken vac in to the store. They were only willing to refund the original highly discounted sale price I paid to use towards purchasing a new one at full price. In order to walk out of the store with a comparable model, I would have to spend almost double the price of my first one. I check with support online after I got home. They said I only have a "repair" warranty, not the "replacement" warranty (which apparently doesn't exist for vacuums). But they weren't interested in repairing it either. So basically the warranty is that I purchased the option of an extended return period. Which is OK, but definitely not worth the price they charged me.

Pricey piece of equipment prone to malfunctions so worth getting the Geek Squad service protection.

Extra warranty is always good to get. Especially on things you use a lot. Replacement so easy.

It’s necessary for today’s tech. We purchased a Neato and without any has had to have it replaced.

We buy a new Dyson vacuum in December of 2022 for 500$ plus taxes and 150$ protection plan. This week the vacuum got dropped and stopped working. Bestbuy rep told us that they don’t repair vacuums or they don’t exchange them but they can credit us 500$. Same vacuum today costs 550$ plus taxes again, plus 150$ protection plan again. Definitely disappointing protection where they can even repair, test, troubleshoot or exchange it. Not recommended overall.

Overall the cleaning was great. Programming was a bit difficult with area rugs. I eventually returned it due to the battery not charging fully with no questions asked

always glad to help and always quality service. no natter the issue, the geek squad has the fix.

Geek Squad is a must buy for your smart gear, especially expensive pieces with iffy batteries or such.

Geek Squad is a must buy for your smart gear, especially expensive pieces with iffy batteries or such.

Love Geek Squad services! I purchase that peace of mind on all eligible products!

they helpful and very genuine in their support and it worth having protection with them.

Everything seems nice on the vacuum but the warranty was helpful incase something happened