Customer Ratings & Reviews

Bought this for my room a vac and so hopefully I don’t need to use it if it breaks down

What good is a $90 3-year plan on an item that has a 2-year warranty? Since it has a good warranty, I asked, is it 3 years after or 3 years total. I was told 3 years after, for a total of 5 years. $90 makes sense for that. When BB sent me the papers, it showed an expiration of 2024. Nope! Not buying! Apparently BB changed the rules on this.

I need to redeem it, but i dont lnow how. The app is not usefull at all.

The warranty description for vacuums is false. The warranty is good for a one-time replacement only. They do not fix vacuums. After your one-time use, you loose the warranty. If you want to keep the warranty, you have to buy it again at full price. I don't think I would have bought the warranty had I know how it really works.

My steam mop stop working after 11 months. I took it back to bestbuy and got a refund of the mop cost but nothing back for my 3 year protection (Refund was easy). I feel I should get some money back as I did not get 3 years of protection.

Hopefully I don’t have to go use it. Check back in two years

Pending install. Is for next Tuesday. After that we will know

Friendly fast and accurate! They replaced a broken item

I spent $200 on this plan. I had to return the product after having it three months and not getting the expected result. I got back the purchase cost of the product, and no pro rated portion of the $200 plan was returned to me. I wasted $200 for an extended return period. This is the third and final time I will let a geek squad plan disappoint me. Geek Squad has the most twisted and cruel policies I’ve ever had the displeasure of encountering.

This vacuum didn't work for me, I think it was second hand because two months after purchasing it, it was ruined and best buy doesn't want to change it. I don't recommend it and I bought others that were cheaper and last longer.And insurance don’t want help me

The wait time for sending products off instead of replacing is horrible

Bought irobot i7+ and 4yr protection plan. Less than a year, my irobot was damage so I brought it to BestBuy for repair. They send it to manufacturer. Manufacturer was not able to fix it. Best buy decided then to exchange it with store credit and cancelled my 4 yr warranty. I was expecting that the manufacturer warranty should kick in first before the GeekSquad warranty. Ended up buying the 4yr accidental warranty for nothing.

Sweet warranty that I'm glad I don't have to worry about.

The iRobot mop lasted only a few days after my service contract expired. I feel ripped off

Hopefully will cover everything salesperson said it would.

Haven’t used yet but def worth getting in case have too

I loved using my protection plans but then they have not helped me out since I was hospitalized due to illness and COVID, I missed the date for my policy to fix my cracked screen and they will not let me bring it in one last time.

This coverage is a joke. Anytime I asked for help, they told me I needed to take my product to another branch that far away, and I could not go there easily. This happened to my friend too. They always say the nearest branch to you doesn't have this kind of service. No matter when you locate they keep tellin g you this .

HORRIBLE, DOES NOT CLEAN DOES NOT KEEP A CHARGE. BUYER BEWARE

Very poor! I got a vaccum and mop and I got 2 years geek ! Then my vaccum robot broke down a month after purchased! I bring to geek squad they said they cannot fix it so I could only do store credit or exchange but my geek squad will be void! So crazy after 1 month I lost 100 dollars in geek squad!