Customer Ratings & Reviews

The agents worked through, and explained the new, and improved high quality computer to me, and answered all my questions, so I could understand for future improvements, and work I will be using this computer for.

Geeksquad is a great service. Would recommend to add protection to all your devices

I got a new laptop after bringing back my broken one. Best deal ever!!

I bought this extra care package with the computer for two years just in case my sons damage it

I like the service that I paid for. I am able to address my problem and know that I will be able to get the problem solved in the future, is wonderful.

Can’t wait for my product to arrive so I can enjoy it . It will save me money when I don’t have to run to town to do laundry

Agent at North Fayette Pittsburgh was not knowledgeable at all. Took my laptop andcsent to service center when laptop was still under manufacturer warranty. Now they want to charge for the service. Have bern trying to contact Geek Squad manager for over a month. Left voicemail, 2 messages, and an email. Still no response.

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

The staff was very helpful in finding the product I need. My device is working very well. The agent was very professional. Wearing masking per CDC guidelines. Install my product and product is working well.

Perfect to have for accidents! I feel so much better knowing I have geek squad to help in any emergencies.

with all the issues I had with my Asus, it was taken care of, though took more repairs to get a replacement I did get one

Always answered promptly and effectively with any concerns when I was building my pc

Amazing for work and school. Love touch screen feature

It's a much needed add on for protection for piece of mind. The price was decent

Always helps when I have a problem I can’t figure out. Super friendly and always fast and helpful

Definitely needed coverage for my Acer Nitro 5 Gaming Laptop. A little bit expensive, but you never know when you need coverage) insurance on an expensive product like I bought. Once again, it comes in handy when needed!

got this just in case the first year is rough; do not plan on using it but just in case, especially with the cost of the computer - though got it at an amazing sale price $1050; have always had great experience with geek squad and this protection service

My daughter had the drop protection and had to get her screen replaced at college. This protection plan covered the cost. Be aware that there is a max. value on this plan which I didn’t know when I purchased it.

I have been very fortunate so far and haven't had to have anyone come out but I di call in for some advice and got a quick and easy fix!

I purchase it to keep from being sorry that I didn't. I use it a lot. I just make the appointment, show up at the appointment, and Geek Squad just takes care of it.