Customer Ratings & Reviews

Haven’t had to use this yet but I’m glad I purchased this one year protection plan. Now I know my computer has protection for anything that could happen

Always protect your technology with the help of the Geek Squad!

Works Great, does what we got it for, and my daughter loves it

I have two little kids who like to touch my computer. With it being touch screen, the two year protection plan seemed essential and it covers so much!

I recently purchased a Lenovo Chromebook and the extended 3 year Geed Squad Protection. The Chromebook was for my wife, who is pretty trustworthy, but she also lets our Grandson use it who is NOT so trustworthy. So... I thought the extra protection would be a good idea, just in case. Best Buy usually stands by their Protection plans pretty well.

I need a warranty and never get an item without it. The only gripe I have is that if your device isn't able to fixed you don't get reimbursed for the payment plan, just the cost of the item.

Love my Geeks! Can't go wrong... You must absolutely purchase the Geek Squad with every Best Buy purchase you make. If you drop it if you break it they will be there for you; if you have a question, if you can 'can't work it they will be there for you, if you're buying something for a parent or for anyone who I like to call "tech-no - logical" you must buy the Geeks... To sum it up you must by the Geeks

I bought Geek for my family. This has been a great investment considering we all have electronic devises at home. They help you and fix your computers, cellphone etc. it is easy to get support you have the choice to either go to the store or do it only or by telephone. I personally do it by appointment at the store. Recommend to buy.

I’ve never had issue when product had issue… they either replace or fix no problem

It is very important and also I definitely recommend each and everyone to have a protection plan

I purchased all my computers, tablets, printers and supplies I need from Best Buy and have never had any trouble with them. The Geek Squad is the best. Have always helped me with my problems and have never had anyone of them give me trouble. Always explain everything for me to understand.

When I told them I didn't need the membership because my company has IT and it's a company computer, they didn't seem to want to take no for an answer. They kept sending new people to talk to me about why the membership will save me money in the long run, so I agreed to it. I don't need it and wish I didn't agree to give them $200 for the membership. Then I just needed them to install the newest Windows update, they didn't tell me that would cost me another $100 and it took them 4 or so days to install a Windows update.

Whenever I need geek squad they're available.. Set up is easy

I heard a lot of good things about this warranty, so I got a 4-year one for my laptop.

I recommend this for anyone purchasing any electronic item or product that you may need technical support for. It always helps to have someone else's help when it comes to these things.

AMAZING CUSTOMER SERVICE and the service the give is great

The Geek Squad service provides a level of protection that I cannot imagine being without. Life's unexpected disasters, whether large or small, can be disruptive. Having the peace of mind of the Geek Squad protection I am not worried about having to make a replacement purchase for the next couple of years.

We learned through the years that accidents happen and a spill can happen on our computer!! Also, we have had repairs needed for our previous HP. The screen became unplugged within the computer and Geek squad had to trouble shoot it.

The protection plan is great and worth the price. Great value

Good warranty, although no damage has happend! Very good to have.