Customer Ratings & Reviews

I had a Canon handicam which took a fall down a cliff and was pretty well bashed up. The LED screen broke off during the fall and the camera was really beat up. My stepson, who was using the camera, gathered up the camera and screen, returning the wrecked camera to me, with many apologies. I took it in to Geek Squad, who shipped it off with the comment "looks like it's non-repairable". About a week later, I received a phone call and email verifying the camera was totaled and credit would be issued at the store. Geek Squad was great, issuing a full refund via gift card which I used to replace the Canon. I highly recommend spending the money for coverage, especially the Accident Damage coverage, which will replace the unit if you have an accident. Saved me by giving me credit for the original credit on a new camera. And my step son was relieved he didn't have to pay for the replacement. If you don't get it, then any damage is your lose and total replacement is only going to be money out of your pocket.

Protected and always aware of your device , great service

I bought this product to use as a motorcycle helmet camera and it has worked perfectly! Unpacking the camera, I was wary about the weight because I didn't want it to interfere with riding, but after mounting it to my helmet I found that the weight was no problem. The picture quality is pretty good while the stabilization could use some work, but the camera still deserves 5 stars. Being on the more affordable end of action-oriented cameras it is wildly versatile.

My son loves this camera. He takes it everywhere and uses it to make videos while riding his scooter, or playing with action figures. Its easy to use. Its great battery life, compact size and all of the accessories make it truly a go-anywhere camera.

My son accident dropped my gopro max and shattered the screeand lenses. Glad I purchased the protection plan. Very worth it if you are buying expensive gadgets. Never had a problem and replaced my item very fast. The employee at the store was very helpful and very knowledgeable .

Just buy it in case you need it. Imagine having to replace at full price.

We just had to use this almost 2 years after purchase and nothing extra and no questions they fixed our problem.

Feels very sturdy. It comes with all the features like waterproof without a case, a touch screen, great picture quality, and image stabilization. Very easy to use. No complaint.

Excellent service Always take care of my devices I highly recommend this service

Purchased this for every camera that i own, so far from 3 Years of experience i am very happy with the customer service that i recieve! Had problems with my previous gopros and best buy took care of me because of this warranty

always like backing up my products..its not needed all the time but if you got something expensive then its a must

A must for every item I buy at Best Buy. Peace of mind is priceless. Buy it! :)

Geek Squad coverage is great to have, I purchase it for all my higher priced items.

3-Year Accidental Geek Squad Protection protects well

This insurance used to be great. I'm a professional filmaker and use this insurance for all our gopro's considering their application. We fly them on drones and mount them in athletes. If they break in an action sports crash, Best Buy would replace it with a gift card for a replacement. Key word: USED TO. My recent experience at best buy was the worst Ive ever had. With a broken gopro in hand they told me they changed their terms and my only option was to talk to geek squad and mail it to a repair center. I told them my insurance should be accidental replacement. The employee replied with "We can change things whenever we we want. Read the fine print.".. Wow! I asked if I could have my money back for this warranty they then told me they would pro rate it for the last month and a half I had left. They told me my gopro would be sent off for a week. It's almost a month and my gopro is still gone with no notifications or updates. On the paperwork it says that "gopro recommended it be sent in for repairs". This seems so dishonest to me. Please do yourself a favor and DONT BUY THIS INSURANCE if you are planning on buying a GoPro. Go straight to gopro for your purchase where they actually care about supporting their products.

having this protection is very good! it is nice knowing that if something were to happen to my product, i could easily get it fixed or replaced.

They helped me everytime I needed the help. Thank you best buy!

DECIDED TO USE PROTECTION PLAN ON THE GO PRO OR MY SON JUST IN CASE. HAVE HAD PLAN IN THE PAST AND COVERAGE WAS OUTSTANDING.

You need it, this gives you peace of mind in all sense. They repair it or change it without any problem. Perfect

I would never buy such a product without purchasing a protection plan such as this