Customer Ratings & Reviews

Great insurance for the price - you can always count on Geek Squad protection for tech that may not last.

Nothing more important like protecting your purchases

I am writing to express my dissatisfaction with the recent service I received for my camera at your store. On May 20, I brought in my camera due to issues connecting to the SnapBridge app. The representative informed me that it needed to be sent off for repair, which would take approximately two weeks. Unfortunately, during this period, there was no communication to update me on the status of my camera. More than three weeks later, I finally received notification that my camera was ready for pickup. However, upon visiting the store, I was informed that there was uncertainty about whether my camera had indeed been repaired. The representative mentioned that the firmware was updated and the camera was cleaned, but I was left wondering if the main issue—the SnapBridge connectivity problem—had been resolved. To my surprise, no attempt had been made to connect the camera to the app during the repair process. Instead, I was hurriedly encouraged to try it myself before the store closed. Unfortunately, my attempts to connect to SnapBridge were unsuccessful. Furthermore, I was given two options: either take the camera to a different professional camera service or send it back for reevaluation, which would add an additional three-plus weeks to the process. As a paying customer, I find it perplexing that an alternative repair option outside of Best Buy was even suggested. I am disappointed that my camera was sent off for repair without addressing the actual issue I reported. I have missed capturing important milestones due to this prolonged inconvenience. Now, I am left waiting to see if my camera can indeed be repaired or if I will need to consider purchasing a new one, especially since my current model has been discontinued.

I always get the accidental protection on the cameras and electronics, which gives me a peace of mind.

I always get the accidental protection on the cameras and electronics, which gives me a peace of mind.

I always get the accidental protection on the cameras and electronics, which gives me a peace of mind.

I always get the accidental protection on the cameras and electronics, which gives me a peace of mind.

Haven’t had to use it at all. Which means my Sony zv-1 is working just great. Good for security though.

The reassurance of having a warranty on a device which a destructive child will be using.

I will be a geek squad member for life due to my love for electronics, as well as shopping at best buy

I recommend this service on new electronic items you perches.

I bought this for my camera and then it broke a couple months after being dropped and had great experience with the protection i had paid for.

This is what grandson choose. Sure he will be taking a lot of photos on Christmas when he opens its

Shutter would jam and not open completely. Returned promptly and is working as good as new. Thanks

Any time you need a T.V. mounted it's $49. You get a nice discount on extended warranties. Kind of a no-brainer...

Never used it but insurance is always good to have.

Its a great investment in case that your product happens to break or function

Got the protection plan for my camera,great option to have since you never know what might happen! Hope to never have to use it though

I used it once so far, I haven't had any issues, so no complaints.

A must would not buy electronic without it. It is worth it, with the kids can do without it.