Customer Ratings & Reviews

I have signed up for the Geek Squad protection service since my first purchase at Best Buy. It has given me peace of mind with all my electronics, with fast and attentive service. I recommend it!

I tell everyone if you want anythibg, but it at best buy and get protection plan because it's realiable and they are helpful

Went in for a phone repair . Checked in hassle free and returned within 2 hours to pick it back up. Staff is very friendly and knows what they are doing . I would recommend geek squad service to anyone.

Just went with the two year plan mainly because sets usually fail in the first year or so, so gambling that it will last trouble free after all it's a Sony! Haven't used the protection plan and hope i don't have to, so no comment on how good it is yet.

I am so grateful for geek squad . They came to my house several times to look at my Samsung tv when it was not working . After trouble shooting they determined it needed to be replaced completely. They arranged pick up of the old tv and dropped off for the replacement Samsung tv . I definitely recommend geek squad 2 year protection plan

Geek squad was worth it for this product. I made a wide decision to purchase it.

Have not had to use this service yet but the assurance of being able to bring in my TV for any issues makes it worth it. OLED Tvs in particular can have burn-in issues that make this service essential.

I always get Best Buy's extended warranty on anything over $250. My Samsung 75" flat screen croaked 4 years into the warranty, and as a result, more than paid for itself.

We bought the tv home and hooked it up our self. Discovered a line going down the screen.

The best option you can get. A lot of other places have similar options but Best Buy is by far the best choice.

The agent didn't connect the TV. We love our TV but I do have a question if you don't use your warranty do you get money back

Geek squad stands by their warranty. Will never by another electronic device without getting geek squad protection

Geek Squad has been great so far. Smart techs, great service, very trustworthy and knowledgeable. Highly recommended.

Excellent, it looks good, the sound is good and it is about 1 inch, I like it a lot.

I have always purchased the service plans for all my equipment. It is easy to just bring in your defective unit for the replacement. And by extending your warranty, it saves you on new tv purchase.

This service contract is well worth it. If anything goes wrong they will come fix it or replace

[Employee of bestbuy] So far so good with not needing this, but I did buy the insurance…

If you ever have a problem with your product you can guarantee the first thing that is asked by the employee is did you purchase the gsp? And if yes then there’s no issue getting you taken care of.

The help is great! But I don’t use most of the opportunities because I don’t have many problems. I feel the cost is too much for my application and preferred the prior pricing.

No comments about the service because the guy delivered the tv and we took care of the rest.