Customer Ratings & Reviews

I’m glad I added the 2-Year Protection Plan to my purchase. It covers accidents like drops, spills, and power surges, giving me real peace of mind. Signing up was fast, and customer service was helpful. The price was fair, and there are no hidden fees if I ever need to file a claim. Definitely worth it to protect a big investment.

Great help is setting up the new iPad I bought for my father in law

I absolutely love the Geek Squad Protection service from Best Buy. I never hesitate to purchase it, especially for my television, as it provides me with peace of mind. Just a few months before the expiration date, my TV started showing signs of going bad, and to my surprise, Geek Squad refunded the entire cost of my TV. I had experienced an ongoing issue with it, which I had previously discussed with them, but it only worsened in the last couple of months until the screen completely stopped working. This time around, I opted for a Samsung TV, and it has been a much better experience. The support team was understanding and promptly emailed me a gift card as store credit. I highly recommend Geek Squad Protection for anyone looking to safeguard their valuable electronics.

Purchased a Sony TV in June, along with it I purchased Best Buy's 5 year extended warranty. The set developed a problem in Nov. Called the Geek Squad and described the problem. The knowledgeable representative diagnosed the situation over the phone and explained it was a panel failure that could not be repaired. He emailed me an exchange order to bring to my local BB store. Brought the paperwork to the store and they set up a delivery/pickup date for 2 days later. Had I chosen to bring my set in they would have made the exchange right there in the store. All of this took less than an hour to accomplish. Two days later I had my new TV...WOW! Throughout this process every person I dealt with was extremely courteous and helpful. They even offered to let me apply my original purchase price towards any other TV that they carried. Love my Sony so I told them "no thanks". Purchasing that extended warranty was truly a Best Buy for me.

The floor sales person was highly helpful by showing what was on sale that i was able to afford the 60" tv.

I (thankfully) haven't needed to use my warranty yet, but Best Buy made it super easy and affordable to protect my purchase!

Worth it! Their services have assisted me in the past with Apple products and any questions I had.

Peace of mind insurance. I hope to never have to use it. If I do I hope they deliver as promised. Rating is based on future promises. Seemed realistically positive.

Good the best company to buy a insurance for my item

I love my TV and I Iove everything about it and I love that I have geek squad it's a life saver best investment.

It looks good but the temperature is not working right

I've never used the Geek Squad I'm guessing they know what they're doing and they're probably pretty cool

I bought it to protect my product. And Best Buy always sculpts the customer

I have not had to use the Geek Squad for this product but you need to have the ability if you need them.

Excellent services, everything is solved very well.

Electronics are so expensive and more defective nowadays, you'd be crazy not to get the warranty.

never had a 4k tv ever but this was an amazing purchase

I’m not sure we needed this but for the price and just taking into the store if something did happen it was worth the $19

I like getting the Geek Squad Protection because technology today can be intimidating. Having Geek Squad ready to help me solve any problems that come up when I have questions or issues. They are responsive and know right away how to fix the issue.

I purchased the 2-year Standard Geek Squad Protection for the Pioneer - 50" Class LED 4K UHD Smart Xumo TV that I bought as a gift for my son's birthday.