Customer Ratings & Reviews

The LEDs went out in my last TV after about 4 years and it would have cost over $300 to fix. Since that TV only cost $400, I wasn't about to waste the money. Paying the extra $189 (for my $799.99 TV) was definitely worth the cost for this Geek Squad coverage!. I doub't I'll ever buy another without it!

Geek squad has helped fix an issue with the buttons on my tv I'm happy i bought the 2 year warranty for my device.

I but the protection on larger itiems and glad we did. Our $2,200 Sharp TV and a problem and they refunded the entire purchase price 2 years into the contract and we were able to purchase a newer, better TV. There was no hassle involved. Good to have with major electronic or appliance purchases, worth the extra cost.

Have always had great service with Geek Squad. Never had any pushback or issues when bringing things in.

I'm glad I bought the service plan on my Sony TV. It stopped working and I replaced it with a Samsung almost for free. I was very happy about that!!! I wish the remaining years of the old plan could transfer to the new plan, but they don't.

I always always always get protection. I have a little one, plus pets, PLUS accidents are bound to happen more often when you DON’T have protection. So far Best Buy protection plans have helped tremendously, especially on my child’s tablet.

Very useful when I had an issue with a product I had to return.

Have yet to need a replacement or help with setup but I appreciate the option

So far do good. I had a small line issue. Call them thex came out and correct the small line issue. I will always call them if I need them. I will recommend the service to anyone.

Haven’t had to use them in a while but always reliable and a must for a tv

Excellent Service. Definitely It worths the value of the product to cover accidents.

Knowing the TV was going into a bedroom was bothering me so I decided to get the warranty as a precaution.

Love it! Always go with a samsung when it comes to electronically devices

Renewed for replacement TV. Based on prior experience I won't be disappointed if this one fails.

They were able to diagnose the problem on the phone and able to come out to fix the problem in 2 days.

I bought this protection only because it was not so expensive and figured why not. Manufacturers don't make things to last like they use to so I figure i protect myself just in case.

Never had a problem with geek squad I always get it because you never know we could go wrong with electronics

Great product. To have that piece of mind is the most important thing. I know they will take care if anything happens.

They installed a bracket and mounted my TV. They connected to all my devices and even programed my Harmony remote.

I love Geek Squad...it gives me the protection and confidence I need to buy from Best Buy..which is the only place I buy my electronics from.