Customer Ratings & Reviews

I’ve been getting service plans with Best Buy since the PS2 days. Never once has one not come in handy. They’re a must for me with high end purchases.

Great coverage for big appliances, its a must when you want to be protected

Service's great staff was very helpful and informative.

THIS SERVICE ROCKS! So I bought Geek Squad service for an LG tv. After a couple years of use, the LG tv quit working properly. A Geek Squad repairman came out to repair it. They ordered parts and needed to return for a second repair. Nothing was able to fix it, so I was able to return to the store and replace my TV with a newer model. Ended up going back to Samsung TVs as I have never needed to have them go bad on me, but I still renewed my Geek Squad service for 5 years. Its a great piece of mind!

It seems like whenever I finally need to use GeekSquad for something important.. they are unable to assist. A little frustrating, I don't pay for extra protection because doesn't seem worth it to me

Customer service has been nothing but the best! They have been quick and helped by answering all of my questions.

People are very helpful very beautiful customer service

So currently I am creating a claim my tv is broken not sure what happened to the tv I just bought a month and half ago I kept calling and I was hung up on twice also when I finally spoke to someone he told me I broke my tv and I was not covered I clearly said I’m not sure what happened I spent 1500 why would I break my tv I need someone to come see what’s wrong I asked to speak to someone’s else and he told me I couldn’t because nobody was there I really don’t know what the outcome will be but I will keep you guys posted I have the 5 year warranty that I spent over 100$ for smh like even if it’s a screen repair I don’t see an physical damage to the tv screen is not busted or anything just lines so I’m not sure smh worst experience ever and this will be the last they get me with something so worthless

Lg Oled cx 10 mother board died after 13 months called bestbuy because i had a 2 year warranty i bought no problems guy came out seen what the problem was came back a week later had to order the part And it was fixed that easy i just purchased a Samsung neo Qled QN90A i bought a 5 year bestbuy warranty piece of mind is the best you dont want your $1600 dollar tv breaking with no warranty after Samsung 1 year warranty is over.

I used for my Sony Bravia, when I reached to Greek Squad team then helped me with correct directions and get it replaced as tv got water drops and lines on screen..

TV was delivered and placed exactly where I wanted it. Answered all my questions. Very quick and effecient.

Had 2 tvs replaced by Best Buy and had no problems with them! I always buy it on all my tvs! About to buy another tv from Best Buy and the service plan! Only people I buy from!

New tv for family but it need more big size tv morw 72 should it next time thank you enjoy my new account with Best Buy

Very professional and and all questions and concerns.

I mounted my TV to a TV stand mount. I purchased the 2 year extended warranty with it. The one thing I didn't know is when you do purchase the extended warranty it runs side by side with the manufacturer warranty which I didn't know it did it that way. I thought it started after the manufacturer warranty ended but it doesn't. So he sure to ask questions about that.

I have not needed the geek squad for this purchase and hopefully I wont but i have in the past and it was helpful.

I have never had to use this purchase plan but it is a just when buying items in case a need arises. What an exceptional way to protect a purchase and feel at ease.

Bought the protection plan with my TV back in 2017. The picture on the TV started to go with only a couple months left on the protection plan. Contacted GeekSquad and they diagnosed the issue and replaced my TV. I got credited for the TV I bought in 2017 and they waved the delivery and haul away charges, which allowed me to afford to upgrade my TV because all I had to pay was the difference. Highly recommended.

While we haven't taken advantage of this yet, we decided to get it for our new Roku 43" 4K television because it was affordable and two years, which is a good amount of time, and often within the timeframe that if something is going to go on the fritz, it will. Well worth taking the worry out of the purchase!

Often and I add geek squad protection to my products. It does add another layer of comfort, knowing that I’m protected for additional length of time. Thank you Best Buy for offering this.