Customer Ratings & Reviews

We purchase this because we heard it is good to have because of the price we paid for our TV.

great to have to have extra protction on your tv. If it breaks it gets fix

The agents mounted my Television and connected to my Direct TV.

Geek Squad assisted me with what was needed to get my computer going

Can’t beat purchasing when you buy a new TV. Peace of mind.

Geek squad gives a discount on any installation that is necessary

Glad I had purchased a service plan for my Samsung TV. TV are made so cheap these days but cost a lot.

This is a good plan to have to keep your product protected for two years.

Great service I would definitely recommend this service to everyone.

Have not had to use it yet. Glad we have it in case we need to.

I feel good to have the added support of the Geek Squad

What can I say about this that hasn’t already been said

Love to know I have that piece of mind if something goes wrong.

The agents mounted all my devices to the wall & I am very happy.

Amazing and fast service I definitely recommend this to my friends

They really do come through for you on can your money back or gain you and something better

The agent came to my place fixed my backlight on my TV

As much as I love gagdets, anything could break at any given time. I always get a warranty!

Great protection plan and at a very affordable price. Only at Best Buy would I buy my tech.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.