Customer Ratings & Reviews

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Best Buy warranty is the best never have problems when I return stuff

Best Buy warranty is the best never have problems when I return stuff

You never know when a tv will go out. So I purchased the warranty. Good price for 2 yrs coverage

Already had to use the Geek squad. Super glad we made the purchase.

Already had to use the Geek squad. Super glad we made the purchase.

Already had to use the Geek squad. Super glad we made the purchase.

It's good and piece of mind to have extended repair policy

So far haven’t needed this so can’t really review it.

I always purchase geek squad protection with my electronics.

So far so good.!..,...............................

So far so good,...................................

Didn’t need to use the extra insurance but I was able to get some answers from geek squad regarding my device.

GQ is very good to have! I recommend everyone get they service

It is peace of mind to know you are covered. Very good deal!

Great addition to have next to my LG CX 65, just in case. :)

Havent had tobuse it yet. I assume it is a good purchase if somthing goes wrong eith my tv

Great to have you never know when you might need geek squad help!

We decided to buy the extra protection for the TV. It's a large purchase & we thought be good to have.

Good value to protect my tv! Used it in the past. No issues ever!