Customer Ratings & Reviews

Great price, haven't needed them yet, but I am sure they will be great.

The worst 100 dollar warranty for tv larger than 42 inches take my tv to best buy with receipt to exchange can't i have to set appointment for to come your house took over 2 weeks make sure u not lying about your broke tv then set another appointment that took over a week to come back to your house to fix it

When I was experiencing some issues with my new LG TV, I called the Geek Squad twice and visited the Geek Squad In-Store Counter once. On the first call, the representative solution to my issues was to return it and buy a different brand. He also commented that he didn't like LG's. Really??? On the second call, the representative told me that I must have programmed it incorrectly, and that I should schedule a professional installation for a small fee of $149.99. Why would I pay $149.99 for an installation fee if I just purchased the two-year protection plan??? When I visited the in-store counter with the same issues, the representative told me it must be my cable box and that I should exchange it for another one. If it were my cable box, how come I didn't have an issue with my last TV which was connected to the same box??? Needless to say, I returned the service.

Haven't used it yet so I don't know. I hope not to use it touch wood

Check and see if you can get a warranty from the actual manufacturer before going with this warranty for example instead of geek squad i have a warranty with TCL themselves no hassle replacement including a 1 time free remote replacement

Purchased a samsung galaxy edge and the device went faulty after 10 months. Geek squad couldnt help me and sent me to samsung. Samsung needed me to send them my phone and they had it for 2 weeks. The geek squad service rep was great but what they could provide wasn't helpful to the sitiation.

Worth the money and was very affordable with the total price of the TV.

Have had this protection plan on past items and it is worth the cost

Its feels like going to a car dealership! But i hear they do great work! I didnt take the service after the price quote.

I would've recommended it. The tv's are non refundable after 30 days. My chord broke off and geek squad they don't cover it. 2nd time I called and my issue wasn't covered they told me to call the manufacturer. Manufacturer said they don't cover parts?? So in confused at the point of the warranty.

They were fine. They could not accomplish what we needed

Do not buy the tv has an echo on the channels this is a 2nd TV. The first tv had the same problem. Now Best Buy does not want to refund our money because their going by the first purchase date.

Great for a mid range tv. Not high end but great picture quality.

Absolute rip off I did a three year on my laptop (luckily I'm tech savvy and cloned the OEM m.2 solid state hard drive to a Samsung Evo 1 TB. Well the point is I came in with a problem I was getting blue screens with a :-( saying problem and I kept boot looping and they said the only thing we cover is cracked screens or external damage no software problems When I purchased it I specifically asked if they do internal and external damage they said yes.

They are slow and when you need them they don't have enough workers

Fortunately I have not had to use this and hope I don't anytime soon

There are some agents that know what they are taking about, but a lot of them don't. So I wouldn't trust them unless you know your product well.

Gimmick. Everything is "bring it in" .... "make an appointment." Best Buy closed in my neighborhood so nearest store is 20 miles away!!!! I'm so disappointed with the experience on my expensive gaming laptop that barely lasted 2 years. This is my second or third bad experience with Geek Squad, but baring the unforeseen, my last.

Geek Squad just came out to look at my TV that I bought just a couple of months ago with a five year Geek Squad warranty. The TV was defective when I bought it but I didn’t notice the issue until recently. They came bully today and told me they need to junk out the TV. They will give me a refund for the TV, but not for the 5-year protection I just purchased two months ago. Is this a joke? Why should I ever buy that kind of protection if they make you buy it all over again if something goes wrong??

We purchased the protection plan because the sales rep told us it coveted accidental damage. Our TV was dropped while moving it. This protection DOES NOT cover damage to the screen. Had we known it didn't really cover accidents, we would have stuck with the manufacturer warranty