Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25366 reviews
(25,366 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes the warranty is always good to have i just dont think its fair that if your product messes up that once you exchange your product you have to purchase another warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
2YR PLAN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it didnt do me anything for me it didnt cover the (cheap) t.v. they just gave me back my $20.00
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really useful would not recommend it to nobody
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Laybeautii – We’re sorry to hear you’re unsatisfied by the coverage provided by our Geek Squad Protection Plan, and that you wouldn’t recommend it to others. That said, we do thank you for taking the time to share your feedback with us.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I call 5 or more times an do not respond me, what?
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Added to my cart anyway after deselecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I deselected this option and it was auto added to my cart 3 times! This is ridiculous. Now im trying to cancel it. This service covers NOTHING
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy from Best Buy. All there products die right before warranty expires
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection and not need it than to need it and not have it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 year and the backlight is GONE. Tv functioned super slow out of the box. I bought the geek squad 2 year protection plan. Will update if they help with getting tv replaced or if they just stole my money
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Quit working already
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one before work fine for a long time when it died I replaced it with the same model which is already no longer able to see Dish, so I have no TV
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it within a few months............
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Freeze Up
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would freeze up intermittently. Christmas present and had to drive 14 hours round trip to return it. Very disappointed
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did not help with fixing my tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would not help me fix my tv. So now I’m out a 40 inch that I purchased at Best Buy. Tried to get it fixed but geek squad and Best Buy won’t touch it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
SUCKED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression that the service would cover repair of items... apparently not
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of your finances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This program doesn't provide the support or service they promise up front. Buyer beware.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No consistency in policies or practise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was miss informed as to the coverages amd- or there was internal miss communication about the in-store support policies. Get it together people.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the TV for which this was purchased was broken upon opening box (just beyond BB refund period), coverage was useless! Disappointed in both coverage and BB on this purchase.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They can replace my TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called them 3 to 4 times but they were unable to diagnose problem so we asked them to refund our money or replace Neither with old TV or new TV. they said that they can’t do that I don’t know why ?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help a waist of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for this and did everything they suggested. Saying it was the internet. Nope bad TV And they refuse to exchange it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sound sucks but great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lg tv i purchased doesnt have a very high volume kinda hard to hear but the oicture is great
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Poor service and Rude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with the controller then was told I had to come inside store during the pandemic. Poor
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend