Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Doesn’t cover accidental damages
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would it be great to know that they don’t cover accidental damages when I purchased both the TV and protection plan :(
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for reaching out to us about this. I'm sorry to hear about the misunderstanding or lack of communication with the TV's Geek Squad Protection plan. At the moment, that's one of the things the plan does not cover. We very much appreciate the feedback at this time and hope you'll give us another chance to better serve you in the future.
Rated 1 out of 5 stars
Good services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They where very helpful with installing the mount.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
It's good to know your cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not use the service but when I do I hope there isn't too much fine print
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Son like the tv however.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Son liked the TV however I purchase the Geek Squad in case something happened to his screen . Well it did and not covered ! Not happy was not covered and lost money on this purchase because no one can fix it
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
A good value add on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt have to use it thank god, always nice to buy something that lasts. It does 4k just fine
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Do not even know what product this is for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure when they asked I said yes but I bought ALOT of stuff that day, not sure what it is for. Hopefully the TV. Wish this review specified. Glad they asked for a review. The TV was a promo with the phone free or pay more for bigger screen. It is prob for the TV b/c it was practically free.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Doesn’t cover physical damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by a geek squad agent to buy this warranty, but failed to mention that it doesn’t cover physical damage. Was a waste of money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Can’t Get Anyone Out to Check Our TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to get someone out to the house to check out our Samsung TV we purchased at Best Buy and no one could come out because there are no geeks in our area. What a rip off.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote stopped working but BB would not freely replace. When something breaks, you can’t depend on service.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t help at all when I had trouble, instead sent me on a goose chase to answer my questions.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Just a scam.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Covers everything, but accidental TV screen damage which is never made obvious when purchasing plan. Do NOT their protection plan.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
not long enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed that all you can get is a 5 year warranty for 60 dollars.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to go through the process of having someone intrude into the privacy of your house instead of bringing products back to store to be worked on. Bought my last tv from Best Buy!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV OUT FOR 3WEEKS NO PARTS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our TV has been out for 3 weeks. No Parts and pushing appointments out for 10 more days? Thinking the protection plan was a waste of money!
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Alex. Thank you for taking time to reach out to us about this. I'm sorry to hear about this delay and inconvenience. I would be very frustrated too, for sure. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad insurance sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible didn’t even help with insurance towards my go pro
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waste your time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hidden fees everywhere. I bought a tv and got the Protection plan, my tv went out and I made appointment and took the tv up there for repair. They wanted me to pay 80 buck for a tv that cost 119. I could just buy another tv. The brand of the tv was the Best Buy brand insignia.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Kk05 – Our Geek Squad Protection Plans on televisions shouldn’t have a service fee for repairs. If your television is replaced, and you want a new plan on the new TV, you would have to pay for that plan, however. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) so we can go over this charge with you to see what it was for.
Rated 1 out of 5 stars
Waste of money and time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don't even read of follow their won terms and conditions. If you speak with two different agents, they will give you two different answers. It's just ridiculous.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not worth money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought pla. for new 60 inch tv... spent $ 1600.00 thought this would take care of problems by extending warranty period another 2 yrs. beyond factory warranty.... NOT !! ... tv failed just after 2yrs.... NO coverage.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Barbara – Our 2 year television Geek Squad Protection plans run concurrently with the manufacturer’s warranty because they protect your television from more things than what that manufacturer’s warranty would. I apologize if this wasn’t explained to you at the time of your purchase. Please see the full Terms and Conditions of your plan at this link: https://goo.gl/UPYKpA
Rated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, overpriced, uninformed, it’s like car insurance provided from a hair salon….right
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the protection is ok but itdoesn't cover accidents by the owner.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend