Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 25368 reviews
(25,368 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
Its okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a geek squad, so one day i brought my non working old PC, they literally told me they can recycle it :(
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Miss leading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was under the impression that this covered incidentals not just tech issues. To my surprise this protection did nothing for me
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I purchase this product garbage pure junk
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told at check out it would cover if the screen got broken and then was told when we called it did not cover accidents.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not too happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a rip off, won’t cover anything except what the warranty covers allready
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Unnecessary purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unnecessary, I wasn't paying enough attention to the sales guy when he included this !!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV with physical crack accidentally isn't covers!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the general page, they said they protect accidentally drop or crack but excludes Television. Why do I actually need the protection?
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with my 1 month old LG tv and was told to call LG it wasn't their there problem.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there, Amy. Thanks for taking time to reach out about this. I'm sorry to hear about how your experience was with your LG TV repair. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Garbage geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bag geek squad them only care you pay the freaking warranty later when u need them they don't care
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Great Warranty - Horrible Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can get this same warranty from any online store and pay a quarter of the price to get this quality of a warranty. I wish Best Buy would lower there price of there warranties.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Complete waste of money...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy associate who sold us the warranty knew the tv would be on a covered porch. Now that the TV has crapped out, it will not be covered as the space was not temperature controlled. Minor. Detail.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Extended warranty?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yet to be determined how worthwhile this will prove to be
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Horrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no point in getting this protection plan. I lost over $400 and my protection plan covered nothing! Will not be supporting Best Buy ever again.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Seems funny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems dumb to buy this but the first overpriced tv was garbage out of the box so I opted to insure this one because I didn’t want to give my parents something that could die so easy and would feel bad if the replacement toots out right away out of warranty
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one tech that they have and send out dont know nothing and is rude and disrespectful
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible people rude do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think geek squad is horrible and I will never buy or use geek squad ever in my life rude people not very smart either just plan mean and rude was my experience! Buy insurance from a different company
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Lied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plan sucks. I was told the tv is covered no matter what. The dog jumped onto the screen and cracked it . Geek squad told me it is not covered
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Store has no TV installers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad send independent contractor off the street that refused to install TV
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
not sure what really they offer..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got stuck with this plan, may just cancel it out. felt it was just waste of money as this product is no longer offered anymore. just not too sure if they fully cover this product with this expensive plan. as you know they always have a catch. have never tried to use the plan before.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
company is a scam
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought a tv on sale just because i got it cheaper they do not even want to come out and look at it save your money go to walmart they honer there protection plan
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for reaching out about this. I apologize for the misunderstanding regarding your TV. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.