Customer Ratings & Reviews

Very nice technicians. Very careful entering your home and given attention to details and answering all your questions.

Love the fact that Best Buy offers extended warranties!! This give my family and I peace to mind to know should something go wrong, Geek Swuad would be there to handle the situation!

Great team and offered amazing service. The hospitality of team is laudible

Good to have peace knowing my purchases are covered through this service

I am so glad that I bought the protection plan! I only had the tv for four months and pixels blew on it, without the 2 year protection plan I wouldn't have been able to get this fixed! But it was hassle free and worth the money!

Always buy extended warranty for electronics, now days expect 2 -3 of working service after that extended warranty will cove you and you will be happy you bought it.

Really happy with Geek Squad protection on our purchases

Geek Squad is always available to answer my questions. Great for me I haven’t had to utilize the replacement or repair feature but good to know I have coverage if I need it.

I really didn't use the Greek squad so i can't say anything about them except i have used them in the past

A must have investment on all BB products, electronics, wearables etc. Without that, you should order from Staples or other brands. The beauty of BB is Geek Squad.

Agent was very courteous, responsive to my problem, and needs. He was very knowledgable, and took the extra time to ensure I was satisfied. I was extremely satisfied with the outcome.

Excellent and Convenient Warranty. I have a great piece of mind having this protection. They come to your house to repair! No need to pack up everything and take it in. If they can not fix it in house. They will pick it up and take it with them.

The Warranty is amazing, if something happens with your device you can just bring it in. Repairs are usually 1-2 weeks but if you qualify for a replacement then you just saved yourself so much money!

Very good quality And very satisfied with the results.

Have had no need for it yet. Best buy has always had great customer service.

Since the sound went out the geek squad was very helpful in getting the sound back.

Its nice to knownwe have this option if anything goes wrong.

My TV got damaged and blinking at place. Ghe protection replaced it and it was very easy.

Have never had any major issues with my computer, however they have always been very helpful minor fixes and simple questions. I’m not a computer Geek so they are very helpful.

Been impressed with the professionalism of the service and tech people they are well trained, courteous, and show up when promised.