Customer Ratings & Reviews

All I have to say is this.... why go drop off my computer when I can have them remote join and fix the issues? Not to mention link my printer to the computer.

I got this in case I need it. The reason for my purchasing this was that the reputation of Bes Buy for repairing items is unmatched

Best Buy has the best warranty hands down! I have purchased Geek Squad warranties for over 5 years and I feel so good about having that sense of security.

I am so happy I have the plan. Service was great on the phone and at home

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

Insurance never can be justified until you need it. Just to be safe and have something in case anything should go wrong or parts become hard to get after 2 years.

I love that the Geek squad is always there. They didn't install it my grandson an son in-law did. I wasn't aware they were to come here

I've renewed my membership for years now. The squad resolves issues immediately and keeps my devices performing at their best.

A LITTLE DIFFICULT TO REACH A TECH.. BUT THEY DO GET THE JOB DONE.

Hopefully, we will NOT have to use, but if we do over the next4 year college experience; we have it covered! Reasonable price.

Good tv for the price. Only issue is a few times I’ve turned the tv on and the volume doesn’t work. I have to shut down tv and wait a little while for it to work again

Great plan if your hardware breaks down. Good insurance plan.

You can never be sure with new technology so I always buy the 5 year warranty. Products today are built to last like they did once before so a warranty is a must....save thousands or waste thousands?

Geek squad support is amazing and I recommend you purchase this for all electronics, especially your cell phones. They stand by their warranty and don't make you jump through hoops to use the service.

the extended warranty protection plan is well worth the money .i have used it in the past for a product and the storee gave me great service with my money back towards a new purchase.i was very happy.

The agents were help full when asking about a product having issues

The Geek Squad is amazing. They come to your location or call you and walk you through the process over the phone. They definitely know their products. They helped me with my TV!

I bought this policy just in case I have any problems with the television I purchased for my mother's birthday. The good thing is I haven't had to use it as of yet which I guess is a good thing.

Good decision made to get extended coverage beyond what manufacturers offering only one year for just defects on their products. Yes, you should always have it mind when purchase a larger size T.V.

Smartest move I made this year! Got the open box TV home and hdmi ports don't work. They're coming to fix it next week. Already worth the purchase! I'll never buy a TV or major tech without a plan.