Customer Ratings & Reviews

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I purchased the protection for a TV I bought. I went in the store yesterday spoke with a manager. I made her aware of the situation. She told me the geek squad protection covers for power surges. I told her a power surge caused the TV and the room to catch on fire. I made her aware the TV was not repairable. She told me to bring the TV in it was covered. I brought the TV in today, spoke with a different manager that made me aware it wasn't covered. He stated the protection does cover for a power surge , but because of the shape the TV is in the can't return it. I am totally disappointed. I drove 30 minutes there wasting my time.

I purchased a 5 yr. protection plan and at 3 mos. of owning a new TV, already needed to use it. Poor quality TV, glad I bought the plan. Thankfully it includes in home service.

Nice TV for a very good price. No complaints, so far. Hope it stays that way.

bought the five year warranty for my new 65 inch sony a90j ole tv. this gives me the piece of maid that its completely covered

Agents came and replaced a tv, they did it quickly and safely. I trust this warranty and buy it when I want and extra level of protection.

I am glad I insured my tv and would rather spend a little bit more insuring it then to have to buy another tv because my tv gets damaged

Whenever I need help with my electronics I can depend on Geek Squad. A great investment to avoid aggravation with the dreaded blue screen.

Never no questions asked on repairs on replacements with geek squad protection.

Good TV unit to house a 55" TV. Easy to install with a few shelves to store some stuff.

It never hurts to have the extra protection on a major purchase.

It's just smart to buy the protection and such a relief if something goes wrong with a device.

Geek squad for the win, every time! Get it for everything and you won't be disappointed.

Do this. It saves you all kind of heartache. Great support plus discount on in home service like mounting the tv on the wall.

It's always good to purchase their protection in case of damage. Never have had a problem with geek squad.

Omg very very good service excellent thank you for all service

I always get the longest warranty. I have used them several times and they have always given me brand new stuff.

I always make sure to purchase insurance on all of my Best Buy purchases. They make sure to always offer it on check out which is always nice. I would definitely recommend to everyone to have.

Great product plan for anything you get from Best Buy.it really helps with anything other than physical damage to the tv.

My tv is protected for 5 years so if i have a probkem i just call geek squad & they will come fix it or replace it.