Customer Ratings & Reviews

Geek squad is very knowledgeable about the products.

We will see if this is a good investment. But for the price it is probably worth the peace of mind.

Got nothing from them. Just that they will ignore you if you do not have a plan or something with them, rather will not give any help efforts.

My purchase of this product is to ensure that I have coverage for my television just in case it's needed.

Always get protection for your products. You never know what might happen and it is a solid investment.

I always say better safe than sorry. I Didn’t have it with my last tv and I wish I did. They’re very helpful and friendly

I have not had to use Geek squad for this product yet. But in the past Geek sqaud has been very helpful.

I never buy an expensive product without some sort of protection plan. Geek Squad has never let me down!

I Love geek squad protection . They try to fix it if not they give you money to buy another one . Or whatever you need to buy. I highly recommend this to my friends.

Excellent purchase, especially when you buy something thats over $100

Ease of mind purchase. I have purchased this item on another product

Is good that was able to add 4 years service to our tv.

Great service from Tim in the magnolia room at the Merrillville Indiana best buy

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

Bought it for my TV, knowing that I have 5 year warranty is nice. Would definitely recommend if you are purchasing and expensive equipment.

Why won’t you just get it so you can sleep well at night knowing the kids might destroy everything by morning!

We have not had to use it yet but we have had other geek squad service in the past and it was very easy to use.

I have not had to use this yet and hope I don't but I feel much better with it. The price was a bit steep but the benefits of having it far outweighed the cost.

Always recommend getting the protection plan if you get something that expensive or something you care about

Purchased with recent purchase. We’ve used Geek Squad service for many years and always happy with them.