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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30533 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 854 Showing 17,061-17,080 of 30,533 reviews
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always worth purchasing geek squad service. They are are quick to respond to any issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always there for any troubleshooting or helping to fix a problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I haven't used you guys, but I have a friend that has. I was so glad that I got this. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love to plan we always get Best Buys playing for the family

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Greek squad rules!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet but it is good to know it is there, especially with a Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy costumer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had to use it but it was there just in case we had too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had to use this service yet but glad it’s there when I need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Low price for protection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope never need this extended warranty but the cost was worth buying it for peace of mind just incase I need the coverage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    terrible customer service and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy to have it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reassurance. Have not needed it but thankful I got it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 year protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 year Greek Squad Protection is good to have for a piece mind know it can gets fix without cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase Geek Squad protection for all of my electronics. I recently used it for a tv. It was easy to use and they replaced my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Piece of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased this because a friend of mine didn't and cost him in the long run when manufacturers couldn't help out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much too say but what a great buy. Will always continue to shop here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was a great help installing the tv and adjusting it to right location

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for protecting your tv cus spending a lot of money for a tv needs a protection plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad PP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always happy to purchase the protection plan in the event that something were to go wrong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Comfort

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the protection of geek squad. Just knowing that if anything happens to the product that I bought then they will fix it or replace it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of mind.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was especially easy, just walk through on remote compatibility with cable was worth the price. Plus two more years of help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgable and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the perfect addition to any electronics purchase. don’t buy anything without it

    I would recommend this to a friend