Customer Ratings & Reviews

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

My first purchase of Geek Squad services! The technician who assisted me in store was courteous and helpful. I am looking forward to having this coverage for my electronic devices!

Have always had great service with Geek Squad. Never had any pushback or issues when bringing things in.

I have not needed with my TV but in the distant past used the Geek Squad for a lap top.

Simply the best service from online reps to in store resps. They are here to help and they have done so many times.

I always purchase insurance on all my items. I love the fact that I can get to my local Best Buy and get the help asap. I've used Geek Squad and they definitely helped me with all my questions and guide me on replacements when needed.

My Geek Squad agent, Tayson, was on time and knew exactly what he was doing! Great job, Thank you!

I have purchased four TVs from Best Buy in The Last 5 Years I will not purchase anything without the Best Buy warranty they stand behind what they sell

I haven't used this service yet. I bought it in case my tv has problems and will be covered.

When you dont have it, you will wish you did. My TV at just a little over 3 yrs went out. They tried to fix and couldn't, so i got a new TV. So glad i had it.

By far my favorite service! They are always nice and helpful. I've just upgraded to Total Memeber

I was very satisfied with the additional coverage offered at a reasonable price to me in store when I purchased my vizio television. I highly recommend the additional coverage to ensure your tv is protected against product defect or failure.

The Geek Squad at Best Buy in Montebello are the great. Fast delivery, friendly service and very knowledgeable.

Love geek squad. I had a ? About my TV and they were able to assist me

Hopefully I don’t have to use the service but for peace of mind it is so worth having since it’s so expensive to do any repair work these days Best Buy is always I did buy their products and the service has been

Haven’t had to use for the tv however anytime in the passed I have had to use geek square they have been very helpful!!

Haven't had to use it yet for my tv. But not a bad thing to have for just in case.

I've only used Best Buy warranty once in my life. It was with TIVO DVR OTA. It stopped working, took it to Best Buy, and they told me to get a new one. End of the story. K9

I purchased the 5 Year Protection Plan for my 65” Sharp 4K RoKu TV because I thought I definitely needed it for a purchase like this Incase anything goes wrong with my TV. I have not purchased a Sharp before so I really don’t know what to expect from it. I guess I just wanted to cover all my bases and have a peace of mind and not worry all the time.

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