Customer Ratings & Reviews

After killing an 11 day old computer with a coffee spill I wouldn’t be without it. Then there was a particularly frigid day without gloves and as I was on my way to see my GEEKS my freezing fingers dropped my computer on the corner and cracked it. They put a new ‘skin’ on it. I’m sure I’ll make use of my protection on my new computer too. I seem to have karma with electronics.

Every warranty on anything that you buy from bestbuy it's really worth every penny!!!. Have always get it on every item that I've bought and it has become so useful, casue bestbuy always respects the warranty and exchanges anything that has problems for a new one without hesitation, I personally really recommend it!!!!!.

I like the sense of security you get by having the geek squad warranty

Great deal for dealing with my computer and issues and new parts.

I always buy 5 year Because of the size of the TV 65" Sony

Best buy and geek squad have the best warranty hands down.

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.

Geek squad is always the goat of all warranties. They always take care of any issues.

I used to work for Geek Squad for years and customers who bought it and would need us to repair or replace the TV were so happy they did. Customers who didn't were always made at us when their TV broke and either spent a lot of money fixing it or bought another TV. I always get the protection plans, reduces the stress for when things go wrong.

Haven’t had to use it yet, but from everything they say that you get, I am very glad as a single older woman I have it.

This is a great basic TV. I already had a sound bar and Roku, so I didn't need a Smart TV. The sound and picture are great and it was easy to set-up.

The guys were great!! I do have a question I forgot to ask. Can the solar remote be replaced with a battery remote? 2. Can I buy a solar remote that is bigger? Would appreciate if Matt or Jaime could answer those questions.

Awesome yes it was the best experience of my life at Best Buy

Geek squad is always excellent. I love shopping at Best Buy for their customer service.

Fortunately, haven't had to use it yet. But with prior experience with another product... It was a bit inconvenient to have to set up an appointment in order just to drop off and pickup for service. (This prior to Covid). And what happened to be wrong with product wasn't covered under the plan. It was a bit deceptive in what it covered when purchased. I was under the impression that if anything went wrong with product, it would be corrected. You need to pay attention to fine print, to amount of time of warranty and to specifications of what will be covered. Ended up costing me additional money to get repaired. In this instance, not worth the coverage price. Yet, on the purchase of a different product... it was repaired 3x's. Again with the appointments for pickup and drop off. (Prior to Covid) Finally, was replaced with a comperable item. The one I had purchased had been discontinued. In this case, the plan was worth it, minus the inconvenience of picking up and dropping off by appointment. It was just strange that they wouldn't discuss anything with you about problems with product without an appointment. So it basically comes down to what you're purchasing, cost of products and cost of replacing them, as to whether or not price of additional warranty is worth it.

It may initially seem expensive but I recommend getting the 5 year plan on new technology. It has come in handy for me on several occasions throughout the years. The purchase of this protection plan is on a TV that I received at no cost because the previous one was covered by a 5 year plan.

Great to have even if I never use it. Just knowing my Tv is covered makes owning the 5 year coverage is worth it.

Why not buy a five-year warranty? The peace of mind and so much more that comes with it and if anything by chance happened in five years, you get it fixed free or brand new one.

Money is tight. I usually don't pony up extra for some warranty the clerk's trying to sell me on top of the warranty that comes with it! But when it's the Geek Squad, I'll take it. It is SOOO much easier & nicer to be able to come down & talk to someone in person versus calling someone a 1000 mIles away that I can barely understand who gives me the run-around anyway! No thanks, I'll take the Geek Squad.

Excellent help but sometimes there is a long waiting period for service to be completed.