Customer Ratings & Reviews

Reminded us to utilize their service. Gave us notifications to maximize their services.

Best Buy reimbursed me the full price, plus sales tax cost of my recently deceased 3 year old UN50JS7000. Without this coverage, replacement would be entirely out of pocket. Just purchased replacement HDTV with 5 year Geek Squad protection as well. Assurance well worth the cost.

Very professional and knowledgeable. Very responsive to questions and concerns.

this has saved me so many times from repair fees If they can't repair it, they will give u a new one comparable. The first geek squad agent, broke it even more lol. The second one was like..uh she messed it up we have to replace the entire tv...i was cool with that...so always get this protection plan!!

Mounting was already in place. This is a replacement television and a birthday present for my grandson.

I’m having trouble with the picture freezing when the tv is on for Long periods of time but it’s a nice tv when it don’t freeze it don’t freeze all the time it may have been the settings I had it on. . Samsung works with spectrum for streaming your TV without having to buy additional equipment. Nice TV this is the 24” bought it to fit in my armor you may think this is small but once you start watching tv you don’t notice the size. I also have the 50” in my living room that one is fantastic

Allows for peace of mind especially with OLED panels and their risk of burn in

I Love this service!! Helps with most products in a timely fashion. Tiffany is the best been calling and working with her for the last 3yrs for my home needs!

Purchased the 2 year protection, but have not had to use it. Have had great response with this service in the past so felt it was a must.

Great service very happy with my purchase would recommend to others

5 years is unbelievable. That means I will still have a warranty when I get out of prison.

First TV I purchased didn't work. Geek squad checked it real quick to verify the problem. Was quickly replaced by the technician.

I am the type of person that would rather play it safe and be covered than to take a chance and be surprised later. Since my knowledge is not very good on fixing things buying the protection plan gives me piece of mind that if ever I need help someone knowledgeable will be there for me.

I hope I never have to use it, but the coverage is good for a good price. Only negative is that I would have to bring it in because it is smaller than 42". I guess that is OK, but I am a small 65+ woman. Not easy for me.

My brother installed my Samsung TV with no problem. The instructions were to easy to follow.

Geek Squad has always come through for me in the past, it just made sense to go with the protection plan on this purchase as well!

I purchased this system before and it was great! The subwoofer worked amazing during action scenes. This one I purchased for my mother and she is living it.

Vivian was a wonderful tech. She had my tv up and running in no time.

Usually never get the protection plan until my Samsung went out after 6 months. Reason we got a Sony and protection

I have this protection plan on every device we have in the house and it’s a great investment especially if you have children.