Customer Ratings & Reviews

I had an issue with a defective product and after a lengthy discussion with customer support to prove that is was a product defect and nothing I did, my new product was delivered and installed 2 days later with the defective one hauled away. Had the customer service end of things been smoother, my rating would be higher, but overall i was glad I bought the protection and was very happy with how everything was handled once my claim was approved.

The agents were top notch. They arrived early, installed the mounting bracket beautifully and installed our new 85" tv. They reconnected all associated components. They were friendly and professional, cleaned up all packing materials, and reviewed all applicable operating instructions. These folks are awesome.

Great and i love to order for more and sinceipouiyutyrtdfyguhjk;lkljkhjghf

My TCL, in its 4rth year of service, failed to come on one day. I took it to Best Buy with the warranty paperwork. Less than a week later, I received an email that they were declining to make the repair and that I could come in and present the email and get a replacement TV. That is what we did and the process was seamless and also painless. I am pleased that we had that warranty.

Bestbuy technically support is the best Geek squad is very reliable

My mom love this offer because in case the television stop working she can get a replacement for the television the wall mount

This is one of the best investments I've ever made! I ended up using the Geek Squad for ALL of my electrical items purchased at Best Buy or not! The protection is soooo applicable to so many scenarios of needs by a common user of laptops, cell phones, copiers and tablets! The services (in person or on the phone), the automatic extended warranties and free deliveries have more than paid for my service protection twice over! Each "geek" has been stellar in their knowledge and friendly in their service!

My goodness you definitely don’t want to purchase any electronics with this protection It is so worth every cent You never know if a product will fail so protection is of the utmost importance Easy replacement process

I bought 3 TCL tv's online and used the curbside pickup. I was greeted quickly when I arrived. They were very professional and courteous.

First time trying xumo tv. Its great. All apps in one easy to use ui. Tv has hdr. Great features at a price that is more than reasonable.

Works great would purchase again in future if needed

Worked when I had a repair on my television. Glad to have this access.

For the price worth it. Protects against basically anything i think

I haven't had to use it yet but it's good to have on standby just in case.

Best extended warranties in the market, response is awesome and cover all types of issues

Not much to say since just got it and nothing gone wrong yet, hope you don't need it but feel relief that do. Just reviewing for the gift card entry.

The Geek Squad Protection saved my sanity after a major hardware failure, I brought my HP computer in to the local Geek Squad office for evaluation and repair. The agent exceeded my expectations and got the thing working again in a few short days. The Geek Squad also brought a laptop back to life. I consider the protection plan a good investment, both in overall cost savings for repairs, but reducing my aggravation with something fails.

Just lost my TV after 4 1/2 years. They gave me back ALL my money in credit to put towards a new TV. The Upgrade is 5 times better TV, and with a $1000 credit, I only spent $1400....yes, I bought a top of the line OLED...that's why it was $2400, but affordable with the $1000 credit. This is the 2nd time that has happened to me with a TV in the past 15 years, and both times I got ALL my money back in credit for a replacement. ALWAYS get the 5-year on a TV. Even if it lasts the whole 5 years, it will probably need a repair, and that alone more than covers the cost of the warranty.

Really amazed about how the service was handled, just call and they gave me the appointment date for the technician and once he knows my tv problem I receive and email in my case to exchange my tv, thank

I have always found the geek squad protection to be worth every penny. The sales people have always been courteous and accomodating!