Customer Ratings & Reviews

Tv went out and geek squad came out the diagnosis the tv. They ordered the part and was back out to fix the tv the Saturday after thanksgiving. Tech Frank did an amazing job

I purchased this unit to replace an older plasma that did not have a full tunner. This unit has a very good tuner with many built in apps. Sound is fair a sound bar would help.

I haven't had a need to use it yet, but definitely would recommend just for peace of mind when purchasing anything tech-wise

One star lost after anticipated repair wasn't listed as solution (though appears to have occured) When I brought in my son's tablet for repair, the technician felt the port was bad and wrote it up as such. When it was returned, no port repair was listed, but upon observation, it appears to have been performed. I would have liked the complete repair process to have been documented. The charge cord was replaced as listed repair. Ultimately, the tablet is working/charging properly but I'm worried about the process. This time it was an unlisted repair. Next time it could be a claimed repair that wasn't performed.

With my new MacBook, I really appreciated the Geek Squad tech’s knowledge and explanations in setting up my new MacBook Air M3.

Thankfully we had a protection plan, as our less than five year old television failed. We were able to upgrade to a new TV at no cost. Best Buy provided excellent advice and service.

I love the geek squad plan and I always make sure to buy from Best Buy in order to get the plan! Very easy to work with so far. I had a two year warranty on my fancy coffee maker, and when it broke. They literally refunded me right away to purchase another one. I bought this plan for my dishwasher as well, and for my three 70" TVs.

Very good buy Excellent customer service representative online!

This is much needed warranty if you don't want to pay annually

I have not had to use it yet. And I pray I will not have to. But I am glad I brought it. This is my second TV from Best Buy. I never had a problem with the first TV.

I have loved having the geek squad very very awesome service but I believe the price to much and it u pay for it, it should be the total best for the white purchase of what it covers

The Geek squad has done a great job to make sure I have a TV that work properly.

If you're getting something expensive, grab this and save yourself some money and headache in the long run. Remember these appliances arent made to last forever.

Sound is incredible, easy set-up. Crisp clean sound and compact. Definitely recommend this product and buying it from BestBuy. Lowest price around

Perhaps the only real reason to shop at Best Buy. This plan is absolutely amazing. With how bad quality and easy to break electronics have become, I would NEVER buy an electronic without this amazing plan. It covers common manufacturer faults and accidents, what else could you wish for? Don't buy anything without this plan when shopping at Best Buy.

Better to be safe than sorry. Five year warranty for peace of mind.

Excellent A+ and very responsible and respectful!!!

Matthieu Specq is the best. Very helpful & patient.

I'm hoping that years down the road I will look back and say this was a well decided upon option that I never had to use. I like what all coverage this Geek Squad Protection offers beyond the manufactures warrantee. It wasn't a pressure sell item presented to me, but something I was interested in purchasing before ever making my TV puchase. As mentioned, I hope never to have to take Best Buy up on it, but it's pure peace of mind if I have to.

The value of geek squad protection for the amount of years it covers is great. The amount of protection that is covered also makes it worth it especially when the future is unpredictable.