Customer Ratings & Reviews

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.

Nice printer. Easy setup. Holds a ton of ink. For me it was a good choice.

1st TV was faulty. Got new one shipped out and no problems with 2nd unit

I recommend getting the warranty I. Any item you purchase with Best Buy. I have used the warranty on two different items and they honor the warranty and replace or refund what you paid for the item

I always buy the geek squad protection on open box items as well as computer accessories!

Always get the GSP on TVs. ya never know how much you use them now and they arent built like appliances. appliances are built to last 10 years. but TVs arent, and TVs have alot more functionality and use so Id always get GSP on TVs/

It's a warranty, but not one you should be weary of. Most protection plans have gotten a bad stigma over the years, but this Geek Squad protection plan has never let me down. Best Buy has also been helpful and resolved any product issues I've had due to this warranty. Protection covers numerous categories, so give yourself the peace of mind and pickup the added coverage, it costs essentially the same as a weeks worth coffeeshop trips but now you're TV is worryfree for 2 years.

I bought only the 2 year geek squad service. Hopefully the tv will outlast that, but I purchased due to the likely hood that any failure will probably be an early one and the squad will handle pixel or other failures after the 1 year HiSense warranty.

I purchased this tv over a year ago and absolutely love it. The picture quality is great! I love all the feature with how the UI is set up for all my streaming services. I love the simplicity of the remote.

While warranties themselves are a total cash grab by every company ever, when buying a brand new TV thats $1000+, you'll thank yourself for getting this warranty. I got a 5 year warranty on my 65 LG CX. It covers burn in and will replace the device if anything goes wrong until 2025. Even if nothing goes wrong, that piece of mind is worth it for a $2000 television. No other warranty on the market covers burn in for OLED tvs. And I wouldnt buy a single year play let alone a 5 year plan from anywhere else.

Great product! I have a peace of mind knowing that Geek Squad is there to assist me with the product that I bought!

I love the geek squad protection if there’s ever any issues you bring it they fix it or replace it

Ordered TV online and was ready to pick up not long after. Wish it could have been delivered but my area is out of range. Great and fast service. Greensboro. Helped load TV.

Almost 2 years ago, I purchased a 65" Sharp Roku TV from Best Buy. I'd never purchased an extended warranty before, but this time I did and now I'm glad. About a month before the warranty expired, pale streaks started showing up on my screen. I called Best Buy and they sent a technician out. The panel was going bad and they couldn't get a replacement, nor was the TV still offered. The technician gave me paperwork and told me to take it to my local store. Sure enough, they took care of me! I picked a new TV, paid just the difference in cost from the original, and a week later the new TV was delivered and the old one taken away. And yes, I bought the extended warranty for the new one.

Great quality, easy to set up, it offered me a lot of to choose from, from free programs to those I have to pay for

Great picture and great value! Would highly recommend it!

I’m happy with this protection, I have two kids and need it really I just got a new Remote Tv because it was removed by my kids and Geek Squad paid for it

The agent set up my TV and downloaded all apps for me!

I have a rest of mind knowing that if there’s anything going wrong with my setup, I’ll have a timely response from the Geek Squad to repair or replace the faulty parts.

Great service, it was fast and easy. In and our service. Everything was explained to me.