Customer Ratings & Reviews

Everything I purchase i always make sure the Geek squad installed and add Geek Squad warranty.

It's good to get geek squad coverage on any Best buy purchase they always honor it.

I was under the impression that I get the replacement item..but they did not,they gave me a credit and really it’s not a full credit it’s like a minimal credit that you can use towards that Item,in my case it was a TV. I don’t know how the assessed value off the TV to the credit they offered me but I had a top up to get another TV... And by the way they Will ask you to bring the broken item or broken TV in my case And will keep it..Will probably fix it and sell it again on the open box items If it’s fixable

The agent performed a extraordinary service in all o asked for

Bought a plan for my last 50" TV. had issues after year one and geek squad came out and replaced the main board. year two it started giving me the same issue and was told it couldn't be repaired. Instead of giving me a comparable TV, they gave me the money back I paid for the TV. That would typically be good but I got this TV at a huge discount so I could not possibly replace it with anything comparable. I would have rather had my TV repaired or given something similar. When I purchased the plan I asked if the plan would get me something similar if it ever came to it and was told it would. I specifically asked because of the low price. Instead I had to add $500 of my own money to get something similar. Geek Squad should really provide more options when fulfilling their plans.

Good value for what you get. This cover’s product.

Again always wise to buy 5 year Geed Squad Protection! Don't make the mistake and not get it!

Excellent explaining what the insurance covers, and how can they exchange the item if it cant be fixed.

Good proctection services for a good price. Much better than to have a 5 year when it's not much more expensive than the 2 year. Covers alot of damages.

Very easy to get and it’s one of those things that it’s better to have it and not need it then need it and not have it. Always get the warranty

I usually buy protection plan for the equipment I have, it means peace of mind in case something happen.

i always purchased geek squad protection for my all gadget and electronics for a peace of mind

It’s nice to know that you have insurance in case your electronic produce goes hay wire. Glad Bestbuy offers this!

Geek squad is on the job,nothing like having the squad on board

I was apparently confused on what this actually covered but the great staff at Best Buy replaced my tv with no problems! Excellent customer service!

Not much to say, the 2 year protection is great, covers everything needed to take your mind off of worrying!

I recommend on any purchase over $500. We used this on our TV last month and they were great about replacing it.

Geek squad is always on point never going with anyone else thanks GS!

This is for my Dyson vacuum it works great but service is horrible never would have thought Best Buy would be so bad and I purchased extra warranty it has been there 15 days now and can’t reach no one I would not recommend buying anything there

Haven’t had to use this yet and hope I never have to but knowing that if I do I’m covered is a good feeling.