Customer Ratings & Reviews

I'm really just hoping that I bought a good service to get my TV fixed if anything ever goes wrong with it.

I got the 5 year warranty on my new tv. I feel better having coverage.

Geek Squad is always there for my tech needs. If it wasn't for Geek Squad I would be in a world of trouble.

They have great customer service and know how to troubleshoot with virtually everything. Best buy is my electronic go to store

I will never purchase any product from Best Buy without purchasing Geek Squad protection

They are their when you need them. I use their service on every item I purchase.

Recommend geek squad put it in all my products I buy

The customer service from geek squad is horrendous. I set up a service call to repair a LG OLED tv before Memorial Day because it doesn't power on. A quick internet search reveals there is a known issue with the power board, which was confirmed during the first visit. Yet here it is after the 4th of July holiday, no new power board and no working tv. The local store cannot (or claims it cannot) provide any help. All you can do is call an 800 number, be placed on hold, and be told they will call you back with a repair date, which doesn't happen. No one seems interested in fixing my TV.

I’ve always had great service without any issues when I’ve had to use GEEK Squad Protection plans.

Smooth and easy process asking for and getting help. Good patience and listening skills.

Don't think about it, just buy it. It's always worth the peace of mind instead of being screwed

We all do need protection on our buys so if we need repairs we won the to worry about the cost of repairs!

resonable price for 5yr plan, we just purchased new tv, as old one went out, we had 2yr plan, and it was one month short. Recommend spending extra for 5yr plan, as our tv, was just 2yrs old when it went out.

Happy that I am able to use my product and have the assurance that if I need help, Geek Squad is available.

Hope I will not use it but just in case, I know geek squad have a wonderful costumer service

Geek squad protection is a great value and knowing th hat your purchase is protected gives peace of mind.

I mounted my own tv but I always like have the geek squad incase something happens to the product

Absolutely wonderful customer service, knows the product that they serviced, very knowledgeable and answered my questions and concerns politely. The rep I had went out of his way for me, thank you.

I love the Greek squad protection. I put it on all my products.

Beat protection plan and customer service hands down. You'd be a fool not to get the plans.