Customer Ratings & Reviews

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Haven't had to use it but I feel safe knowing that it's there if needed

Best geek squad agents are the best at what they do

Always purchase the warranty for the big ticket items. When I've needed it, it's been worth the price.

Love Geek Squad. Solved all my troubleshooting issues

Awsome service for those who does not take good care of computers. However, sometimes the waiting once you drop you device it can take some time for them to have it ready.

I love the protection plan on it to keep me cover with no worries!!!!

The customer service is very helpful and efficient

We need this to be protected from whenever we need a replacement :)

Excellent protection plan. Pretty much covers all electrical problems

Had some questions re my washer, dryer & TV that I purchased. The guys came out & took care of business.

Needed to make sure I had protection since the tv was for the game room. Cheaper that'll buying a new TV

The Geek Squad was helpful. Sometimes there are long wait times and that would be my only concern.

Great value and service to protect your product. Worth the investment.

Best purchase, Geek Squad was friendly , took the time to teach us how to use the speakers & tv

geek squad are very professional very knowledgeable on best buy products

Bought this protection plan for my tv, just in case if the tv encounters issues in the near future.

Pay the extra money it's worth it if you are buying expensive electronics

Easy to add, good piece of mind, have not had to use yet (thankfully).

This is a smart move for my family. We lost our last 2 big screen to a Ice-storm power surge. Now we are covered for 5yrs.