Customer Ratings & Reviews

I typically do not purchase warranties. However, the Geek Squad Service program was too good to pass on. Five years is a long period of time for an insurance/warranty program.

A must-have with today’s technology. As senior citizens, it was an important addition to our purchase.

everytime I buy expensive devides i get the protection plan its a good safety nest. Ive had a tv break on me after few years and got my money back to go towards a new one.

I am so thankful they discussed this purchase with me. I purchased the TotalTech protection plan. I think everyone should purchase this plan of coverage. thanks!

Glad that I purchased this plan back when I bought my receiver. It has definitely come in handy.

Best service. Answers questions in a way you can understand how

Got the protection plan to cover my new Ultra HD 40K TV!! Can't imagine buying a quality (and pricy!) piece of electronics and not having the experience and expertise of the Geeks as my backup!! I have used them multiple times and have never been disappointed!!

Great response and outstanding capacity personnel. Warranty always paid back. Is a must on every purchase.

Bought it because the sales person assured me the tv will die before the 5 years are up.

Warranty is amazing cant buy new stuff without it. Geek squad has been very helpful thanks guys and gals

They were helpful when i had an issue with my tv. They came out and said it was the main board, then they gave me a credit to get a newer model

I purchase Geek Squad coverage for all my major purchases. I had a television that was close to the very end of the coverage - and the TV was literally dying... the Geek Squad came out and did their thing and it was literally like new!

4 stars if I have to use it…. 5 stars if I don’t have to use it

Geek squad protection will be something I get on all my expensive purchases super easy to use

[Employee of bestbuy] Always get protection wirh your products its worth it. Be smart on how you use it

I bought the 5 year warrant on my samsung tv a few years back. My Tv went on the blink and Best Buy replaced it with a brand new one. The only thing I had to buy was another 5 year warranty. Well worth it.

TV was mounted by a friend. Have used Geek Squad in the past.

Purchasing the extended plan was worth the cost for me. After a year and a half my TV picture went completely out. I took the TV to the Best Buy store and in 2 days I had a store credit for the total cost of the TV. The plan is well worth it.

My customer representative was amazing and attentive!

Always great to have because I have a hyperactive dog who’s always jumping around and can break my tv