Customer Ratings & Reviews

Our tv went out a week and a half ago, called Best Buy since we bought the warranty. They have given us (7!!!!!!) different appointment times for someone to come to our house and today makes 4 no shows for someone to repair, they say we can’t bring the 75in to the store because it’s over the 42in limit….. do not waste your money on the warranty because Best Buy DOES NOT fulfill it. We have talked to store managers, geek squad, repair guys, worst experience ever when it comes to fixing our crap

I hope it works. I am a little confused about what is Geek Squad and what is TotalTech.

I buy extended warranties on almost all my big ticket Best Buy purchases. I do not know that I have experienced a better program anywhere else.

Best warranty out there hands down. I had a pair of headphones that went through the wash and they helped me replace them. Super easy to process.

I’ve had this protection for all my laptop devices. I’ve had damage to a keyboard, computer crash, multiple chargers go out and cd drive break. Thanks to geek squad I’ve been protected!

It’s won to know that your television is protected for the first two years. You can call unlimited times & get your questions answered by a professional. I think that is the coolest thing.

Bought contract for 5 years just because I got such a good deal on price of tv. Costs $25 for peace of mind to be replaced if anything goes wrong.

All I have to say is this.... why go drop off my computer when I can have them remote join and fix the issues? Not to mention link my printer to the computer.

Purchased with HDTV as gift for my husband. We do not have alot of tech knowledge and when I have needed it, it was very easy to access.

We bought this for our new 4K TV. We haven't had to use it yet but its nice to know we have it

It's all about the peace of mind! Help is just a phone call away.

Got that insurance, better not pour no water down this one

My Geek Squad service was great! I can't live without it.

With the price I got. I don't have to worry about the repair of my new TV. Price for repair are really skyrocket . Better have one for peace of mind.

The item was just as described no problems will definitely ourchase another

Always a good purchase addition. Full replacement if something goes wrong during this 2 year protection plan.

Great value and peace of mind for the money. Easy to set up. NOT easy to manage the subscription.

Time will tell if this was worth the purchase, but seems like it should be. Hoping nothing happens to my appliances, but if there is an issue I will be calling Geek Squad.

I have never had an issue with any returns at this store the kids at the geek counter and service are amazing and I love them! they smile and do everything they can to make me happy!

Because of a previous experience with a TV I bought I decided to purchases an extended warrant for its replacement.