Customer Ratings & Reviews

Paid for service plan - got a dead pixel - got an upgraded TV for the same price as the old. Bought the plan again on the new TV. It really works!

This was just the TV I was looking for. I have looked at a few other brands to replace an older Sony LCD TV. This was the perfect TV for the PERFECT PRICE.

Even though we return the TV, he squad is a must since TVs don’t last as long as they used to.

A friend installed and mounted the tv. It working pretty good.

Replacement rules are a joke! My Samsung 50” QLED TV started showing black lines at the bottom so naturally I called geek squad to troubleshoot. The Geek Squad guy (who was very nice) determined I was not at fault and that it was a quality control issue so the tv needed to get replaced. He got in touch with the “GEEK SQUAD EXHANGE SUPPORT TEAM” and facilitated the exchange process. When I followed up with the Geek Squad Exchange Support Team, I was initially assured by the representative that I would be refunded the amount that my tv was worth or at least an amount that was very close to the original price that I paid. THAT WASNT THE CASE! I was shortchanged over $120 short of the original price of my tv. I WAS LIVID because that is so illogical to me! I asked if my particular tv that would be getting replaced (50” samsung QLED) had depreciated since I purchased it last year. The representative said that the shortchanged refunded price was not due to depreciation. The reason was they use a moronic and flawed computer program that determines the comparable price to be refunded. Once my tv’s info was entered into this computer program, it turns out that my particular tv “doesnt exist anymore” so the next random tv with so called “matching specs” had to be chosen. Well this sucks because the tv chosen was $200 cheaper than my tv and didnt even have the same specs! That is not comparable or close to the original price like the rep assured me. So Im out over $120. AND CHECK THIS OUT! A newer version of my QLED tv WITH THE EXACT SAME SPECS is currently for sale now on Best Buy’s website. And guess what? It is exactly the same price I paid for my “nonexistent” model! THAT IS WHACK BEYOND COMPREHENSION! This is the last time I buy a tv from Best Buy because their contractual terms for replacements need to be completely REVISED! If your tv breaks & you choose this service plan, you better pray your particular tv still exists if it breaks. If not, you face being CHEATED OUT OF YOUR MONEY!

Love Best Buy warranty, no matter what we purchased from Best Buy we always get the warranty it is reasonably price and cover so much thanks Best Buy

YOU CANT GO WRONG WITH THE DECISION AND PEACE OF MIND WITH NO PROBLEMS. YOU HAVE TO ADD THIS FOR YOUR PROTECTION!

I always get geek squad protection with tv PC or any electrical purchase. You'll end up paying more if it breaks.

Good squad to have. I haven't even had to really utilize them but I know if I had to I could.

the geek squad protection is well worth the cost. on my last tv purchass I had to use the geek protection.

The Geek Squad gave me great fast and easy service. The work is usually done sooner then you think

I got this for my Samsung tv because my wife said we don’t if something might happen to it.

Had an issue with my tv, geek squad came and said I deserve a replacement tv and it was clear defect. Came to my house and made things very simple.

They are always super helpful and always willing to do anything they can to help out.

Best Buy customer service is awesome. I'll always buy these plans for big purchases knowing Best Buy makes it easy to repair and exchange if needed

Haven’t really had to use this service yet. But I have in the past and it is so helpful and easy

Thank you best buy have. A just know it the tv thank

Haven't had to use it yet, but it feels good knowing I'm protected.

EXCELLENT VALUE FOR THE PROTECTION THAT YOU WILL GET IF YOU EVER NEED IT.

Any issues are taken care of whether it is maintenance or help needed to set up your product.