Customer Ratings & Reviews

They met me outside under special circumstances, I had just been released from the hospital. They loaded it into my car as well.

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

My last TV died in about 4 years, I am relieved to have the protection plan. The Geek squad was very helpful in trying fix the TV.

Easily connected to all my devices and I easily assembed

This plan is exceptional. I was able to have my Hisense 70AG6 replaced due to the cost to repair would not have been worth it. Definitely worth the extra money spent to protect your investment.

I bought tv mount and set it up on the wall by my self. Geek squad thank you.

I was aware I had purchase this package. However, I will now be taking advantage of it.

I wanted to make sure I had a safe guard with this ROKU TV in case of future issues

I was very happy with the expertise the two geek squad members who installed my Sony tv and removal of my old set

Had to replace my other tv I bought from Best Buy and I bought the 5 year warranty and it’s great to have so you can use that replacement to get another tv!

My tv had went out after two years and I remembered I had purchased the Geek Squad. They replaced the tv and schedule delivery/pick up and the morning of, I get a voice mail, our guy is sick. I took the old and picked up the new and received a $20 gift card for my troubles.

Monster is the only cables I use for all of my electronics. Monsters ability to have a super clear picture.

Geek squad installed my television flawlessly and was very professional throughout the entire process.

I love this computer, I enjoy it and it works well n perfectly fine

Love the Geek Squad!!-Always Professional and Friendly and very knowledgeable!!-They did an amazing job for me!!

like the title says it is definitely worth getting five year protection plan, anything goes wrong with your product they will have geek squad come out to your house figured the conditions of the damage product attempt to fix the damage product and the third time after they come out they decide they cannot fix it they will replace with a new product or write you a check for the amount you spent for product . I feel this plan was made for the customer not for the company, the customer no matter what the outcome will benefit from this five-year plan.

TV developed fine horizontal lines couple months ago, picture sometimes delayed coming up on my 50” TV. Called Geek Squad and the next day servicemen were here, parts ordered and they were back a week later. Upon their inspection they called for the TV to be replace, they delivered the replacement & took away the damaged one. The only cost to us was a new protection plan (5yr) and being patient a couple weeks

Nice squad service, Nice squad service, Nice squad service,

Geek squad is the best! They are easy to work with and always fix us up!

Geek squad is the best! They are easy to work with and always fix us up!