Customer Ratings & Reviews

We purchase Geek Squad for all our electronics, both big and small. This coverage has come in handy more than once and the associates are always very helpful and understanding. Also, if they cannot fix it, your item is replaced! You can't beat that!

For big ticket items, this seems like a must have.

Our experience at Best Buy was great per usual. Thanks Best Buy!

It’s a warranty! And it’s for 5 whole years! I mean, it’s pretty self explanatory, but if you get an oled tv it is important to note that this does cover the burn in effect that sometimes happens from static images.

Excellent. Performs exactly how the salesman said it would. Love this tv withe service and helpfulness that got me to pick this one.

Great job and excellent customer service as always you can trust them

Very good service. Explained to us the features of the item we got. Good job !

I’ve been a Best Buy customer long enough to know that it just makes good sense to invest in whatever I’ve bought. Never been disappointed with the outcome.

Replaced the screen on my 55" LG OLED due to 'burn-in'. Get the warranty when you buy this product, it will save you a LOT of money down the line! Guys were in and out inside 45 mins! Thank you Geek Squad!

I hope to not need this but am assured it will cover any damages by movers. It did NOT cover transportation of the TV from the store to my house.

This is Excellent service I sat back, and they did every thing and programmed tv it was all ready to go.

Don’t risk it. When you buy a TV most of us expect to have them for multiple years because it’s an investment. Get the warranty and protect yourself for the future of your TV especially if you’re buying OLED because it covers Burn In.

Great people that honor there warranty, anytime anythings messed up they've fixed it no problems.

Bought two of these TVs during Black Friday deals. Must say at this price its an amazing TV. The picture quality and the colors are comparable to high end TVs.

I purchased the insurance when i Purchased my daughter tv. Her tv inexplicably got a very thin green line on the screen. I called geek squad and set an appointment to take in the tv. They gave us a new. Painless and quick exchange.

Purchased to go along with a 50 inch Insignia TV. Thankfully have not needed to use but it's nice knowing it's there.

Haven’t used it yet but good to know I have it in my back pocket!

Great warranty feature when something is not your fault. The only thing that does not cover is if its your fault such as dropping something or breaking it on purpose, but sure is helpful with laptops to avoid internal system breaks.

You gotta have protection for your products. I understand we have the warranty from Lg tv but, you can never be too safe now a days. That’s the reason I bought the extended protection plan through Best Buy and it’s well worth it

The agents quickly and efficiently installed my new TV. Very professional and explained how everything worked. Setup universal remote and ensured everything worked correctly.