Customer Ratings & Reviews

Always great experience and service, appointments always in time

Agent was helpful and reviewed the product failures I was experiencing. Took his time to review if the failures were common to this model. They we’re and replacement for this product was quickly suggested, forms were completed and submitted.

Haven’t had to use but it’s nice knowing they have my back if anything happens!

Can’t go wrong with Geek Squad protection, ease of mind having coverage if something happens.

Weird thing to ask for a review on, but okay. We basically got this as insurance because we were getting a tv delivered and the contactless delivery nulls the usual delivery-related insurance. So covid19 safety won out and we got this to be safe. Didn't need it for the delivery (that went well), and I suppose we have it in case we need it going forward. Hopefully we don't. You know how it goes.

Agents came in assessed my TV and because it was under created a ticket to have it exchanged for a working and newer set. I purched an extended warranty for the new TV as well. It is a financial lode saver.

Very nice plan it's a good investment for my TV it's always good to buy a plan

I had Alex Snow , a Geek Squad member , to repair my Toshiba 43" 4K Chromecast tv , under manufacturer warranty. Alex was pleasant and extremely helpful. After ordering the part to repair my tv and scheduling a return visit , we found out 2 weeks later that the part was back ordered by 2 months. Alex was instrumental in getting me a replacement tv without any inconvenience. For this , I purchased the Geek Squad extended service plan and just wanted to say thank you again Snow , great service was appreciated.

Haven’t had to use it yet but protection to me is very necessary n at that price for 5 years was great!

The agents helped me with picking the best tv mount for my needs.

I don't usually buy protection plans, but I have found the plans at Best Buy are well worth the money, especially on products valued at over a hundred dollars. I have every confidence in Best Buy now that I have had the experience of needing the protection plan. They were fast, efficient and I am so glad we had protection on our products. (Cell phone, tablet, TV and Laptop) Don't leave the store without checking out the protection plan for your purchase. Safety first means coverage to protect your electronics and access to quality repairs.

I love this tv..Picture quality is beautiful. The sound is wonderful

very good deal-its good when at if your tv goes out and it doesnt work basically you get a new tv

My last tv screen went black and I thought I was doomed. Here goes another $1000 on a tv. When it wasn’t even that old! But I have to thank my past self for buying geek squad. They were able to order parts and have them shipped. We were serviced during the pandemic and they took all the precautions! Ultimately my TV wasn’t salvageable so I was given a credit toward my next purchase! High recommend to everyone.

Whenever you buy something from Best Buy’s and are offered a warranty get it. Best Buy’s has the best hassle free warranty service you just have to know how to describe your problem, when my sister tv was messing up she got it checked out 3 times until I told her to explain to them that the tv goes blank after hours of use. Come to find out the motherboard on the tv was the problem which got fixed right away when explained the problem properly in stead of just saying it goes black sometimes.

Is good always had warranty to this item cuz you never know!!! Best buy is the best poace to buy tv

At any angle view your television day or night nice

Great coverage for small money on a large item that can quickly become unreplacable .

Geek Squad is amazing! I need them for the TV I just purchased and for the new printer I need to buy.

My husband mounted de rack and TV in the lining room. Love it