Customer Ratings & Reviews

We chose the previous TV carefully for the desired features and were sad when a storm resulted in the TV not turning on. As the TCL warranty did not cover the weather-related symptoms, I turned to the Geek Squad for help. We had purchased the Geek Squad coverage with the TV and I’m so thankful we did!!! They diagnosed that not only the power supply was damaged, but the main board was non-functional. As parts were not available, they replaced the TV. I quickly purchased the Geek Squad coverage for the replacement TV, as well, for an extremely reasonable price. One Squad member came to our home to diagnose, and another delivered the new TV. We are so pleased!!!

Good and I good price for warranty and the extended

Well be a great warrenty once Sansung manufacturers expires in a year.

Always get a warranty on all your purchases. I love the Geek Squad. They are always available to assist when the problem goes wrong with your electronics.

Needed to protect my purchase! I haven’t needed to use the service but glad to have it!

Still waiting to take advantage of my geek squad card! But so far I have peace of mind for 5 years on my 83-in LG OLED G4

I have used in the pass! Professional/Great service

I havent used it but it does offer peace of mind knowing im covered.

When I bought a plasma tv about nine years ago I bought a five year plan because I knew the plasma tvs where going away and couldn't get it repaired. In four years the plasma screen did indeed go on us and Best Buy replaced it with a Sony LED 4K. I bouht a new five year plan and in three years this tv screen had problems. And sure enough this TV was discontinued so they couldn't get parts. So they replaced it with a new Sony TV. So I bought my third five year plan. Worth every penny.

Some of the best service I have received 10 out of 10 woudl recommend

2-Year Standard Geek Squad Protection incase I have software issues.

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

OK , got the 5 year service plan for TV, not sure if it is worth it for a TV like other products, was told if any problems I could swap out Tv and even upgrade, Tv had an issue took it in and then told no, they have to try to repair it first so had to take the Tv back and then call and set up service, takes about a week, they made a repair did not fix it, had to wait another week to try again, still not fixed so waiting on another week, what got me was the reasons they gave for the problem with the Tv,just didn't pan out, like after not quite two years of reception, it must be my antenna, while my other Tv's still got reception, then this Tv's tuner must not be as good as the cheaper models of the same brand that were getting reception but it was like anything but the Tv, I felt like they aren't going to let me get another Tv if there is any other possible reason besides the Tv, so now it is on me to figure out otherwise !" I" finally figured out or narrowed it down that it wasn't the tuner or my antenna because I got my signal back and narrowed it down to a USB problem that it seems no one can understand, so happy I got it to work again but my Tv still doesn't function as it should, could be a firmware problem but bottom line, I paid for all the functions and EXTRA for a SERVICE that wasn't worth the frustration and time that I have had to deal with, that $80-$90 could have been spent on a new TV and the time spent watching it, sorry !

Feel really confident in purchasing this game at Best buy due to the fact that I have protection thank you

Great quality, perfect sound 2 years No issues Great price

So glad I paid for this. I usually don’t, but when it comes to TVs I’ve been burned enough to know it’s worthwhile insurance. Sure enough, our TCL 75 in screen went out not 3 months after the manufacture warranty expired. The Geek Squad came out, tested the picture, confirmed it needed replacement and called the exchange in immediately. I had a confirmation number and a link to the number where I spoke with an agent to get it replaced. So seamless and efficient. Thank you Best Buy!

I love the quality of pictures version and sounds I love everything just small recommendations if Samsung can reduce the weight of TV it looks tin but too heavy

good service i had a old tv break on me and they were able to help me. i always recommend to get protection when ever you a tv

I took it as a protection plan for my 65 inch. If you want a piece of my mind and not thinking of re freshening it for 5 or more years definitely recommend. Pluspoint we can transfer it to other device if we refresh. I checked other plans and by far it is best.

Easy to work with. Exceeded my expectations. I will never buy anything over $500 without purchasing the protection plan again.