Customer Ratings & Reviews

My LG tv broke and Geek Squad helped me to replace it. They were very nice and helpful. The protection plan was worth it.

It's cheaper than most 5-year warranties on the market. I hope I never have to use it so I can't tell you how efficient and good the company will be. But I had a problem with Best buy once before and they fixed it as best as they could. Problem was delivered the wrong TV and they couldn't fix it until the deliverer said it was delivered which took them days.

The agents were on time, neat, left no mess. Made sure all connections displayed properly.

Geek squad changed my tv components when i bought my first samsung and everytime I had an issue with the TV they would take care of it

Good protection for worry free purchase. We got a Hisense TV and worried about it’s longevity so purchased the extra insurance just in case. However the TV had so many problems out of the box we returned it within the 14 days.

Hopefully we won't need to use this warranty but wanted to make sure we had it just in case.. I'm so tired of buying stuff they come with a 1 year warranty after the 1 year warranty they fall apart.

Haven't had to use this particular Geek Squad protection plan yet, but I have confidence it'll pay for itself.

The protection plan was explained to us and how it worked and it was a no-brainer as far as we were concerned. We purchased this as well along with our TV.

Always purchase the week squad protection for any electronics over $100. The service basically pays for itself, if used.

hope i dont need to use it ...but if i do im sure geek squad will come through

Had a Sony XBR 65” tv that was starting to act crazy! Geek Squad came out updated and replaced a part in the tv. It worked well for about another 9 month until the picture started to have lines through it or would restart on its own. Geek Squad replaced this unit, very happy that the customer service received.

You never know what could go wrong or when. I invested a substantial amount on my television and certainly hope it lasts as long as my last one which is 16 years old and still works fine. I just wanted some new features. It will likely be a while before I want to upgrade again so if this one fails for any reason, the added protection will help prevent unnecessary costs.

good tv didn't put it together left the box didn't do anything

I have purchased service warrantees in the past with the hopes of not needing to submit a claim but have confidence in having the coverage due to positive past experience.

Peace of mind, hopefully won't be needed but will have it just in case

We're so happy we purchased Geek Squad coverage. They were easy to schedule, prompt, polite, and very knowledgeable and efficient. We are so inept in anything electronic, but they explained how to use the new TV and music setup in terms we can understand.

Got coverage for just in case. haven't had to use it yet

Service plan comes in handy so I always buy to protect my product

So far have not had to use them but bought this with other high end purchases will surely ease your mind on things especially if you are buying items worth up to and past $200.

I have been getting the Geek Squad protection on my Best Buy purchases for years. It's definitely worth it as they will either fix the problem or replace the item with the newest model if the model isn't available any longer. I love having the piece of mind knowing that if something happens, I don't have to spend a ton of money to replace it. Geek Squad is extremely knowledgeable and trustworthy. Definitely worth the money for larger purchases.