Customer Ratings & Reviews

Definitely worth getting the extended warranty, especially if you have little kids

Available when needed. Talked with you as you are going through the set up process with you while on the phone.

For most products I don't buy extended warranties or insurance. The price of the insurance is usually high enough that you might get a new appliance or device cheaply enough to take the risk. But for big screens and computers I get protection to protect me from the hassle of a dead on arrival unit or dead pixels or accidental damage. It is not just the unit price, but the reduction in time required to navigate the replacement that I am insuring.

Super Happy I got this it gave more peace of mind that I have it available!

Ive had geek squad service a large tv, and service was quick no hassle , quickly fixed the issue with tv. The claim process was easy, overall would recommend.

Excellent. I have purchased it many times. Used it on a smartwatch and tv. Both times super easy. No questions asked store credit. Gotta love Best Buy. Always top notch customer service.

My last tv only a 1 year warranty when it broke so that didn’t help. Made sure to get the longer warranty with this new tv.

What's better than to have a 2 year geek squad protection on your products that you purchase. We have not had to use it yet, but it is there in case of a problem.

Great to have protection on the things you love. It’s easier then spending money for no reason to purchase an item when Best Buy’s No hassle plan of attack works better than PC Richards or even HHGreg from back in the day. They actually cover you.

Had to use this for the laptop we purchased. Good investment as the laptop itself was on the cheaper end and I was worried about reliability. Replaced the screen and speakers 20 months into the plan. Actually got an updated motherboard out of the repair as well.

Got this 55” tv on deal of the day and I gotta say it has a way nicer picture than my previous 65” tv. Sony Oled has never disappointed me. Can’t wait to get my hands on a much bigger one.

I purchase my 5yr warranty for this TV before have too go online you read everything l need too know. We must not forgive too take carere of the customers needs l dont agree with all the new rules because l'm over 60. Idont need the Robot to run my life

Buy the protection plan¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

For big ticket items, this seems like a must have.

I love the geeks. It's such a cool thing to have apart of the buying experience.

Its a piece of mind and easy to use if needed in future.

I don't know why I bought protection. I don't remember buying it. I hope it was free, because it's dumb that I have this otherwise.

I've actually had to use this service before with a crappy Vizio TV i had in the past and if they can fix it they fix it if they can't fix it and the TV is crap they will let you exchange it no questions so if you protect your investment then you need this.

I never had to use it yet. Just purchased 1 month ago. The $400 chance to win a gift card has me doing the surveys