Customer Ratings & Reviews

Excellent value for the money. In my experience this kind of insurance from Best Buy has always been honored when problems have arisen.

I believe the Geek Squad protection should start at the end of the original manufacturers warranty, not immediately. The way this one works, we are only getting one year instead of two years (the one I purchased). Not happy about that at all. During the original warranty, the manufacturer should send someone out to repair your TV.

Geek Squad is easy to work with, and their support is always helpful and professional. Great investment for protecting electronics long-term.

Very professional and always accurate. Geek squad has never steered me wrong.

Thank you very much for everything you have been given to us

Beautiful viewing and light to carry I liked the light border around the tv very elegant and huge

Having this is like having my own nerds in my house for anything

I paid for this just because I know how my kid eels in the last TV I had he damaged it so I paid the money for five years and I think this is a good warranty. I recommend everybody to get it especially if you know how your kids are and they like to throw things and stuff like that. This is a must have for your TV you guys.

Already purchased an extended warranty, I know Best Buy will take care of me, if needed.

Geek Squad protection is FOUL...!!!! I was told that the protection plan would start after the manufacturers warranty ended. Samsung gives a Minimum of 1 year manufacturer warranty. So I purchase the 2 year Geek Squad protection for approximately $250.00. in July 31, 2020. Samsungs warranty ended July 31, 2021....therefor, by what I was told by the Best Buy sale person, my Geek Squad protection should start July 31, 2021 and end July 31, 2023. When I called best buy to claim my protection...because the TV has a defect with pixels going dead....lots of pixels, so the best buy rep told me the plan expired ...GET THIS....BECAUSE THE GEEK SQUAD PROTECTION STARTED THE SAME TIME SAMSUNGS WARRANTY STARTS. WHAT SINCE DOES THAT MAKE TO HAVE A PLAN GOING WHILE IT'S STILL UNDER WARRANTY. AS I WAS TOLD WHEN PURCHASING THE TV THAT IT WOULD START AFTER THE MANUFACTURERS WARRANTY ENDS. BEST BUY THAT'S NOT RIGHT..... AND THEY KNOW IT'S NOT RIGHT...and gave me the option to PAY $130 more dollars to have a diagnostic test of the TV.

Our 1 year old Insignia TV lost the picture. I was fortunate to have purchased the Geek Squad Protection. The technician came to the house, assessed the issue and ordered a part. He assured us that he would return the next week and install the new part. When he came back to install, the TV failed. He promptly said "You get a new TV". He gave us a voucher for a same/similar TV. We had to return the dead TV. We promptly went to the Best Buy store, turned in the dead TV with the components, and they directed us to the TV dept. We found the same TV, one year newer, and completed the transaction. When we brought it home and set it up, everything loaded up from the Amazon account, and we were able to enjoy the evening. We recommend the Geek Squad, they were very professional and very accommodating to our needs.

like this one. set it up just fine. hope this tv lasts.

Hopefully we never have to use it, but in the past this service was well worth it.

When I need them they are there and I’m happy after their done doing their jobs.

For the price is worth it take care of youre purchase since manufacturing only provides a 1 year guarantee

Not sure when I used this but they always do a good job

The agents explained the process so i can install it on my own and connect it to other devices

Very good service, and often done in a day or so depending on the type of product.

Very efficient and fast service from the guys good customer service

We love this freaking TV it is officially the best thing in my house. Dont tell my wife