Customer Ratings & Reviews

Great service and warranty for my devices, overall pleased.

Just because I love buying warranties on my products to keep them protected.

Get it. You never know. It’s worth the money. You won’t regret it.

Excellent service.. Very smart people who have been working on the market...

Absolutely recommend geek squad they are amazing for sure

Definitely recommended it helps when something goes wrong

A definite must to get protection on your purchases.

Having protection is the best thing and it is reasonable for the years

Easy to use, on time and great service! Would recommend to everyone!

I have a computer warranty through them and best choice. So helpful and work fast to fix anything that's wrong.

If you need them they are there to help and can take care of anything.

Installed TV myself. The product t works well. Great product & service

Received protection because I bought a new TV for my playstation 5. I wanted to be sure it was in working order for a while.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I always get the protection on major purchases and they're good on their word. Evens flooded GoPro was replaced!

The warranty that Best Buy offers is hands down one of the best, especially when pitching out-of-box items

Must have for expensive OLED purchase. Worth the money.

A must have for all your devices. Pays for itself by far

purchase the Samsung 4k qled, so far so good! I haven't had any problems with the tv yet and so I did not need geek squad for service!

The representative was able to help with issues on phone.