Customer Ratings & Reviews

The Geek squad team is very thorough and patient when explaining and deciphering whatever problem you may have. In my case, it was my old tv. They got a team to come take a look at my problem in less then a week (during COVID-19) and were very sanitary and took necessary precautions while in my home. They wasted no time and corrected the problem very quickly. They were in and out in 10 minutes (I mean it) Bravo, y’all are bomb. Get an insurance plan guys, because it didn’t cost me a thing (or a deductible) and they’re smart and fast. Do it.

I have always purchased Geek Squad protection on devices through all the years. The few times that I have had to use it was perfect.

You must have Protection; we never know if items will stop working shortly. Technology is improving; however they are not perfect.

At first i wasnt to sure about getting this, the TV was already expensive enough right but then it was brought to my attention that anything could happen and in the past i have had TVs damaged without having a back uo plan, getting this protwction plan was and still is a great choice if you truly want this TvlV for ling term.

Great sound bar and is still work ! Bestbuy workers did fantastic helping me find the right one for my 75” Samsung tv!

The all around service i received was great! Best buy is not just a leader in electronics, but they lead in customer service as well.

If you determine that you want to take care of a device for a certain amount of time, and you decide the price is right for that item, then nothing beats Geek Squad coverage. If they can’t troubleshoot your problem, they will send a technician to repair it. If they can’t repair it or determine it not to be cost effective to do so, they replace your item within the time period for your coverage. I don’t get it on everything, but for something I know I’m going to be trying to use for 5+ years, it really doesn’t make sense to forego this coverage long term.

I am so happy with this TV I love I don’t have to have cable at all and it has so many channels. This is one of the best TV I have ever go.

The absolute best deal around! Geek Squad are great assSets!

They were backed up so I had my son in law install and set TV up

I think the Geek are the best cause they help you in a lot of ways they make sure you are protected and you feel so happy because they look into everything. PS that's why I recommend the Geek group as well cause they take care of you to the best of knowledge to help you .

That was great and I love the way they treated customers

The agents took care of my apple care replacement thanks

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it

Comes in handy. Peace of mind to have because you never know what happened with electronics.

I rarely have to use Geek Squad, but it’s always nice to have them available to protect a purchase!

excellent service fast and very nice customer service

Tech sometimes dies quickly so it's good to have the extra assurance on board for a reasonable cost. Thank you.

Luckily, I have not needed to use this coverage or plan so far and I'm helping that I never will, but it is very nice and comforting to know that it is there. Should I need it? And I can say from experience in the past that the geek squad is more than qualified and knowledgeable to handle any issues that you may have and need to express.