Customer Ratings & Reviews

BESTBUY BY FAR HAS THE WORST CUSTOMER SERVICE IN THE INDUSTRY!!! I HAVE SPENT HOURS ON THE PHONE AND EVEN CHAT TRYING TO GET HELP. I UNDERSTAND COVID-19 IS GOING ON BUT NOT AN EXCUSE FOR B.S SERVICE!!! I WAS TRANSFERRED MUTIPLE TIMEA ON CHAT ANS THEN ONE AGENT JUST CLOSED MY CHAT WITHOUT HELLING ME. I WILL BE CLOSING MY BESTBUY CREDIT CARD. I REFUSE TO GIVE YOUR COMPANY ANY OF MY MONEY AT THIS POINT. ITS APPARENT YOUR TEAM HAS NO CUSTOMER SERVICE SKILLS BY CHAT OR PHONE. YOU NEED TO HIRE SOMEONE WHO CAN LEAD YOU CONTACT CENTER. I FEEL LIKE I GOT messed OVER BY GETTING YOUR CREDIT CARD. Please stay away this is not the BESTBUY it use to be. They use to set the bar high for customer service now its just trash.

Great purchase, will recommend to friend. It was easy to pick and add to my purchase and was bought with ease. I hope to never have to use it, but better safe than sorry, i wouldnt want to be caught without it

Pretty sad they charge more for a warranty online than in store! Customer service is dreadful! What happened to good USA customer service? Why are they hiring people from different countries to deal with customers from the USA?

I like the service because if something wrong they’ll come out

Over priced for warrenty when other places sell tvs and it comes with the warrenty. Then after purchase of the warrenty, i was supposed to recieve and emailed receipt never got it, had to reach back out to request it. Even after requesting they said dont worry about the receipt we have it in our system. I should be able to get a receipt for paying 200+ on a warranty

it works great if you have any electrical problems but if it comes to a physical problem then they will not help you which is really messed up because you pay for this product so you expect to get full service when purchasing a protection plan to go with it!

So I wanted to protect my 55" Samsung TV. I was told it covers EVERYTHING. It doesn't. LCD screen cracked internally. Geek Squad shows up and say it's not covered. WTH?!?! That's not what I was told, not what I paid for. Now even cancelling the plan is a pain. Just give me my money back. From now on, I'll buy online and NOT Best buy

I Bought the protection plan on my new 52 in curved LED TV. Salesman said it covers everything. Well my TV is only 4 months old...still owe $1000 and the screen has micro crack(can't see the crack)and the LED screen internally has lines up and down the screen and it has a 4x5 in black/grey spot. They won't cover it because the cause is external. My grandson swung his feather light jacket over his shoulder and the zipper must if hit the screen. When I called the Geek Squad to set up an appointment for them to check it out she told me it would cost me $99 to come if it wasn't an internal issue. I told her that I was told by the sales man the protection plan covered everything and she agreed that they say that but it isn't true. Whats up with that??

It’s frustrating that you buy this expensive plan then use it and it’s a one time only deal. So when they swap out a replacement you have to buy another plan.

The agents in person tell you the truth. The agent thru the phone on the 24/7 acces that sound like they are overseas will tel you anything mainly yes to everything toy ask even if it a lie and they let you look like a fool when you attend a geeksquat agent in person.

I did not return the tv or the protection plan. I spent over an hour on hold and talking to two different Geek Squad reps trying to correct this. I have no idea who submitted the transaction, but no one at Best Buy is interested. The last Geek squad rep lied to me saying he had re-established the protection plan. Even gave me a phony reference number and told me I would receive an email in 4 days. The email never came and the protection plan is still invalid. The individual I spoke with at the Pueblo Co store said the Geek Squad rep gave me incorrect info just to get me off the phone.

It is always smart to have the protection plan however this one maxes out at 160 dollars or so. If it brakes you send the TV in to have it worked on and they send it back or issue you store credit.

They are understaffed, which means support isn't awesome. The field guys are good, but try calling, it's always a treat.

Bought geek squad protection, hope I never have to use it

Not really impressed with geek squad. Best Buy always give you this promise (been told many times) that if it breaks, under warranty, they will replace it. Never that easy. Has never happened yet in all the warranties I've had from Geek Squad. They repaired by Chromebook only to have it have the same issues a month later. I figured it wasn't worth bringing in again.

Although it was great to not have ro pay for the fixing of my TV, and the service men were quick, the shipment of the replacement parts took over a week, and then we had to wait for an appt once it was shipped.

The picture is great. The only problem is the remote. If your not three feet away or closer then it is a struggle for the TV to read your commands. You have to be fairly close for it to change the channel. Otherwise it's great.

It is a good deal but we always purchase the 3 or2 year & always renew because it is so valuable to us

I only bought this to protect my investment. I have never had to use My geek squad protection so I cant share my full experience.

Haven't had to use it yet but we'll see what happens. Always buy insurance though. It's best thing to do in life.