Customer Ratings & Reviews

Geek is just what it is, what good is it if you have to always bring something in for them to give you any knowledge to how to solve the problem, might as well call a friend.

My TV has been seeing issues only a few months after purchasing. Their own support was unhelpful so I came back to Best Buy to help. They said they cannot help me unless TCL has no way of fixing it and even if they did there is no Geek Squad available right now. So because of COVID, I am paying extra for a warranty I will never be able to take advantage of???? Very disgusting practice and it has discouraged me from purchasing anything else at Best Buy.

Purchased the protection plan for a printer. Normally I don't splurge for these but this was a big purchase with high maintenance risk so I think it was worth the extra cost.

Was told I could not have this 5 year warranty carry over to the new TV I had to get cause my 58 in Westinghouse decided to shut down completely and was purchased last year. Spoke to someone to ask if the Geek Squad 5 year be elegible for my new SAMSUNG and the woman I spoke to was having a bad day that she just cut me short. Idk, but I had to buy an additional 2 year with this new TV! Also, went to pick it up and the dude in charge of the store pick up was lazy !!! Didn’t care to help me with the tv and was just dragging my box. Hurt my back too! I’m only

Geek squad located in the Yakima city's Best Buy has been a scam before. Took an Apple computer in for repair and they wanted to charge around $300 to fix it. It would also be about a 2 weeks wait to fix. The local computer repair shop fixed it for $60 in 2 and half hours... Geek Squad is a joke.

Worth it. They delivered the new product free of charge.

This T.V looks great but is extremely buggy I exchanged mine for the C1. The C1 is a lot better T.V

THey are helpful... Just takes time to get to an agent who then turns around and hands you off to another agent with long wait times.

I added the 2 year plan. Unfortunately my little kid broken the screen and did have the additional protection for damage. If you have little kids buy the additional protection

Still have to pay for some repairs depending on the issue. Not really sure what the geek squad protection covers.

Problem with these programs is price such high portion of purchase price. Also doesn’t cover universal remote programming which is only issue I have had with items purchased.

Need to cover damage caused by the user it’s not fair I pay 1200 for tv then my baby throw something at it and Best Buy won’t cover that

Our TV wouldn’t turn on after eight months, so Westinghouse refunded the purchase price. We had purchased the 5 year protection plan on the advice of a salesman in the store. We then made the purchase online. When the TV stopped working, Best Buy would not refund our entire purchase price for the plan, but would prorate it. How is this fair when we never used it and it didn’t take effect until the TV was over a year old? Worst custom service ever. Long hold times to speak to someone then reasonable requests and customer satisfaction not met.

Doesn’t actually kick in until the manufacture warranty expires so you basically lose the amount your tv is warrantied by the tv company

have had this on other things, actually very good coverage if something does happen (hopefully not)

Good plan but it doesn't cover anything if the screen gets cracked

DO NOT PURCHASE THIS TV. I purchased the 2 year Geek Squad Warranty and the tv died 8 days after the warranty expired. This tv should last more than 2 years and 8 days. How ridiculous!!! I have 2 other LED tv's that are Insignia brand that have been running over 10 years, this was an Insignia Smart TV. Best Buy wants to charge more to come out and look at it than I can buy a new tv for. When I do buy a new tv, I guarantee it will not be an Insignia or purchased from Best Buy. Also, every troubleshooting we tried did not work. The tv is dead.

The hold time to reach the geek squad is too long and makes you not want to call.

Thought i made a great purchase with you guys and the protection plans but when contacting geek squad they were rude and didnt try to help my solve my tv repair against accidental damage. If cracks are not covered they should state it on the warranty so be wont get it. NOT HAPPY AT ALL!

Stop selling warranties if you do not intend on following thru when customers need help. This service is useless if you dont need it. I will never buy another tv from this horrible place!