Customer Ratings & Reviews

I've never had a problem with their protection plans. Amazing customer service, I'd recommend for tvs in particular since sometimes they come wonky from factory.

Do not leva ebeat biy with out ... i am serious .. you wil regret it

It's worth having and I recommend it to anyone that's thinking about it!

Great place to buy from and great tv good graphics really pleased will be back forsure

I know the price is high for the protection on the purchase... But if something happens to the TV, Best Buy takes care of it... You don’t have to go through the manufacture... Highly recommend for a amount purchase.

Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.

The Agents brought my tv to the car and recommended the 5 yr service plan for the tv at $299, I know it sounds like a lot but it’s worth it as the will replace the tv at full value with a newer version if necessary.

I didn't have the Geek Squad do the installation. I just ordered the five year warranty.

Tv colors are great,like the fact that when ibluetooth headphones they connect immediately

Great product. To have that piece of mind is the most important thing. I know they will take care if anything happens.

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

Always great to have your mind at ease with the extended warranty

I have been very pleased wth the protection plan I've purchased for every product I've purchased. Two tvs, two wireless speaker, refrigerator have all been replaced or credited to a gift card. The refund to the gift cards is what I didn't like, hence the four stars. I wish they would refund the credit card!

having a geek squad protection plan is always worth it. they always help

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Easy and quick response time. Very efficient. Great and understanding customer service. Will fix or suggest a replacement if it can’t be fixed.

Geek squad protection is a must for all Best Buy products it means no reason to pay double when inevitably something doesn’t work

I never had to use the geek squad but i feel it’s a goof thing to have just in cast.

This is great easy to yse but nothing wrobg with my product so i didnt have to use it

I like to purchase the GS service along with the items I buy at Best buy just in case...and I have used them.