Customer Ratings & Reviews

I've had warranty from best buy before. This is my second one for a tv and i will purchase one whenever i buy another tv

It’s always good to have Geek squad protection because you never know when you are going to need their help, and you mite not have the money to to get your item fix. So having the protection in advance is a good decision.

Geek squad its always fantastic form of helping someone with pretty much any issues in form of electronics

Extended warranties and service contracts are always key when purchasing electronics and appliances. Sure it's a pain to pay the extra money at first, but once your items breaks down, you realize just how much you saved by sacrificing that extra cash upfront and not being overwhelmed by some ridiculous high repair fee.

A little expensive but my experience with their warranty policy has been pleasant. I haven’t had any issues with this TV but I feel confident any problems will be resolved satisfactorily! Installers were polite and efficient.

Excellent TV that's great for PS5.The picture quality can compete with more expensive tvs in the market

They were helpful when i had an issue with my tv. They came out and said it was the main board, then they gave me a credit to get a newer model

The agents set up my tv along with the DVD player and amplifier; all products that I purchased were Sony. I do recommend purchasing Sony products because of the quality especially when you have the geek squad install them.

My TV was broke and they explained what needed to be done or gave me an option for a gift card. I was very satisfy with my option.

He arrived on time. Found a solution quickly saying there was no way the tv could be fixed. Quickly sent us the invoice number so we could go and get another TV. We had a five year warranty on our TV so it was well worth the cost.

I had something wrong with my product and I called them and they cam out to my house to see what the problem was and they found it and fix it right away and they told me that if there were any problems that I could call them right away.

Love Geek Squad! Makes returns easy. Trust buying from Best Buy due to Geek Squad extended warranty.

Since I haven't had the need to use this protection yet, I can't rate actual experience. But it does gives me peace of mind to know I have coverage.

Expensive consumer electronics tends to last 10 years and by then you want something more modern, but for a small % of the purchase price, I feel protected against both failure and the cost of a new replacement. You’re call but I do it.

Geek Squad service is so GOOD, you'll almost want your equipment to break down. Which it probably won't.Just, if it does, you can count on quick and fair resolution of any concern. Which is why I am loyal to Best Buy.

Always good to have insurance just in case anything happens

To be honest we haven’t had to use our geek squad protection on our recently purchased tv but we’ve purchased it for all other electronics and always do! Very happy and peace of mind knowing if anything were to happen our tv will be protected!

The Customer Service Agent was very helpful and the Price was good

It’s been ok. They deff are helpful. I had a replacement remote ordered but it was the wrong remote. Hopefully they will fix this soon

Bought an expensive TV. screen went bad in 4th year well after manufacture warranty. Best Buy replaced with new TV INCLUDING INSTALLATION. I did some upgrading at the same time and paid for that. Great service and backup.