Customer Ratings & Reviews

The agents were fast and efficient. They were very helpful.

I have purchased several items through best buy and I always get their protection plan on large purchases. I haven't had a need to use to them for this recent purchase, but when I've needed help, they have always been great.

Professional and quick response Great to work with

I am extremely disappointed with the handling of my recent return attempt under the Best Buy Protection Plan. Despite the product being defective and covered by my plan, the store’s general manager refused to process the return, claiming he did not observe the issue I described. I also explained that I could not leave the monitor at the store since I needed a replacement immediately to complete my work, yet I was offered no professional support or resolution. It is troubling how easily these protection plans are sold, yet when customers attempt to use them, the process feels dismissive and unnecessarily difficult. This experience leaves me questioning the value of the program and the commitment to customer care.

It’s been a excellent experience and very convenient

Nice and fast service and good company, 2 times my tv broke down and they replaced it with a new one

Great plan would most definitely recommend!! Great investment

100% Pleased with my purchases and the Best Buy sales team

Excellent purchase. I love Best Buy services. My favorite store.

I always buy the 5 year TV warranty so as not to be concerned with any future problems. I've used my warranty before and all was taken care of to my satisfaction.

We have purchased this warranty to cover the Samsung TV also bought from Best Buy. So far with any warranties we have purchased through them they have honored accordingly.

Always good to have prutction plan they very good response and fix it

I rarely buy extended warranties but I found them to be worthwhile with Best Buy. That added measure of protection is comforting and they always seem to back the item(s) without trouble.

Unfortunately I’ve found that not buying protection plans seems to be more expensive than buying them. Nothing seems to last as long as we expect anymore.

I like TV that is portable, stable when I put it into use and the graphics are easy to manage.

The only protection Plan that I ever buys from Best Buy geek squad. Never had any issues with them refusing to service or replace a product. Highly recommend it

Almost whenever I buy some equipment, I buy this guarantee as well. I have used it a couple of times in other purchases and it works perfect. It is always a peace of mind.

Almost whenever I buy some equipment, I buy this guarantee as well. I have used it a couple of times in other purchases and it works perfect. It is always a peace of mind.

Best great recommend not tension Best Buy best please use

You dont have to be a geek to get protection. I purchased this in the past and did not hesitate to purchase it now. DONT take home your electronics without the GEEK SQUAD protection! You never know when you will need it...