Customer Ratings & Reviews

I purchased a TV in 2016, I also purchased the warranty for it and the representative helping me out told me that it covered accidental damage/handling and that is why I purchased it. I've always been loyal to best buy because of their warranty, I've gotten so many friends to purchase their electronics there because of it. But when I called regarding my TV and the fact that my son tipped it over and it broke the girl (Tania from the phone hub) told me I can call to make an appointment and geek squad would come out, assess the damage and they would give me a call when they would issue my credit/return. I called the 1800number and Joe from recon in Maine literally laughed when I told him and he said "uh no, you're only covered against lightning strikes essentially and manufacturers defects. I promptly told him that I live in Las Vegas and there's a bigger reason to sell warranty that covers heat since lighting (and rain) only happen a few days out of the year. But the entire time he was condescending and giggling. I am VERY dissatisfied and the fact that I got three different answers angers me because I spend a couple hundred on the warranty and it covers nothing essentially. I've purchased EVERY single electronic from Best Buy for the past 15 years and I will no longer shop there. Not only that but I'll voice my opinion on the fact that warranty on the TVs is essentially useless, specially if you live in an arid climate since your representative "Joe" claims it only covers against lightning. Customer service is also a joke, if you call 5 different times and speak to 5 different people then you get 5 different answers. Anger can only begin to express how I feel for wasting my time, money and being fed false hope in the wake of what happened to my TV.

Purchased Geek Squad Protection Plan, sometimes a deciding factor when purchasing item of a greater value. Great people and Team of experts at Best Buy! Not always needed, which is a good thing, but beyond any product's warranty and experiencing problems, they come and repair products on-site and if parts become unavailable, they will replace it with a new product. I can only speak highly of Geek Squad Services.

Very helpful fast easy everyone was accommodating and informative

Great picture and tv for the price. Really impressed and enjoying it.

No needed yet but great history with this previous protection

It is good to have protection for your items thank you

Even though the Best Buy Total membership is very expensive, it is worth it. Because electronic mishaps are unpredictable, this membership makes it possible to resolve issues in a timely manner in-store and remotely.

Help my grandma set up her TV over the phone in under 5 min. when she could barely turn the last one on.

Covers all of my systems and devices %100 would recommend!

Standard protection is a must to keep your quality items in Tip-Top shape.

Great offer, Worth every penny, highly recommend it...

Very fast to go into the store and get things fixed

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.

Excellent customer service. Very happy with our purchase. Will recommend.

So far so good but again you have to have patients with the geek squad, they will meet your need, but they take too long.

You are the best for all my life. Thank you I Geek squad.

The Geek Squad is the only way to go. So helpful you really need to purchase the protection. My last TV died at only one year old. I received full credit on my purchase price. Don't leave the store without it :)

I had trouble with my last tv--thank goodness I had Geek Squad protections. They came out and fixed it at no cost. I was glad I did it!

Have never had a problem with the squad when requesting assistance.

Very efficient and effective, ever ready to answer questions